Fortra's Automate Logo
Fortra's Automate Logo
Fortra

Fortra's Automate

Composite Score
8.6 /10
CX Score
8.6 /10
Category
Fortra's Automate
8.6 /10

What is Fortra's Automate?

Boost your productivity with cost-effective, easy-to-use automation software that transforms virtually any business or IT process and brings together the applications that keep your business running. Automate offers scalable automation capabilities whether you need an RPA solution for one department or an enterprise-wide Center of Excellence (CoE) initiative—Automate is built for the needs of any organization.

Company Details


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Awards & Recognition

Fortra's Automate won the following awards in the Robotic Process Automation - Enterprise category

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Fortra's Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Fortra's Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Fortra's Automate?

4% Negative
10% Neutral
86% Positive

Pros

  • Respectful
  • Enables Productivity
  • Performance Enhancing
  • Reliable

Feature Ratings

Average 81

Code-Free Programming

86

Role-Based Access

84

Unsupervised Launch

84

Distributed Work

84

Central Deployment

83

Concurrent Work

82

Real-Time Debugging

80

Optical Character Recognition

80

User Libraries

79

Action Logging

79

Exception Handling

76

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of IT Administration

84

Ease of Implementation

83

Ease of Customization

82

Usability and Intuitiveness

82

Breadth of Features

82

Vendor Support

81

Ease of Data Integration

81

Quality of Features

80

Product Strategy and Rate of Improvement

76

Availability and Quality of Training

76

Fortra's Automate Reviews

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2021

Easy to use, documentation/training are unmatched.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2021

Works well for our internal IT automations.

Likeliness to Recommend

9 /10

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Timothy L.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Swiss army knife that we utilize daily

Likeliness to Recommend

10 /10

What differentiates Fortra's Automate from other similar products?

Comprehensive features and functionality that are constantly being improved upon.Their technical support and customer service is the gold standard by which I judge other software vendors. No one comes close to these guys. When I contact them for assistance they always come through with a solution. Never disappointed and always delighted.

What is your favorite aspect of this product?

It's wide array of functions. From server reboots to Sharepoint automation to alerts to automated report scheduling and running, there is virtually nothing that this product can not do. If you can imagine something Automate can help you make it a reality. It's the glue between all of our systems.

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

HelpSystems has been around a long time. I started with them on the IBM AS/400 and now moved to the Windows platform. No one sticks around and is successful in this industry like they have been. It's a testament to the product offerings which are constantly growing, their management/ownership and the retention of their employees through the years. A solid and stable company that provides great service and utility. They want your organization to succeed by using their products and will assist you in making it happen.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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