FormAssembly Logo
FormAssembly Logo
FormAssembly

FormAssembly

Composite Score
8.4 /10
CX Score
8.4 /10
Category
FormAssembly
8.4 /10

What is FormAssembly?

FormAssembly is the data collection platform that transforms how organizations collect, connect, and protect data. The industry’s most trusted solution, FormAssembly empowers over 5,500 organizations to streamline data collection with a customizable form builder and form automation, seamless integrations with essential applications, and best-in-class security, privacy, and compliance standards.

Company Details


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Awards & Recognition

FormAssembly won the following awards in the Online Forms category

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FormAssembly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FormAssembly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

78 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
77%
Conflict Resolution:
85%
Strategy & Innovation:
92%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FormAssembly?

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2% Negative
1% Neutral
97% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

APIs and Integration

89

Security

88

Field Configuration and Customization

87

Workflow Automation

87

State Transformation

86

Drag and Drop Design

86

Mobility

86

Data Analysis and Survey Function

80

Version Management

79

Electronic Signatures

73

Vendor Capability Ratings

Average 85

Ease of Customization

91

Ease of Implementation

90

Breadth of Features

88

Quality of Features

88

Ease of IT Administration

86

Business Value Created

86

Usability and Intuitiveness

85

Availability and Quality of Training

84

Ease of Data Integration

82

Vendor Support

82

Product Strategy and Rate of Improvement

80

FormAssembly Reviews

Brian W.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Streamlined Daily Forms & Salesforce Integration

Likeliness to Recommend

10 /10

What differentiates FormAssembly from other similar products?

The Data Integration into Salesforce was easy and straightforward to implement. The death of features made the process much easier than I expected.

What is your favorite aspect of this product?

The customer support is fantastic. The products being added to the platform are impressive. We are exploring the payment connector, and looking to enhance our current forms by building workflows. They have yet to "overpromise" on anything yet!

What do you dislike most about this product?

How seamless the data integration was with Salesforce.

What recommendations would you give to someone considering this product?

If you're going to make dynamic forms that will be viewed on different devices, and need conditional logic (before sending the data to Salesforce), then I highly recommend Formassembly. You can create unlimited forms, so the more you use it, the better ROI you'll get!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adam H.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Great product, HIPAA compliant

Likeliness to Recommend

10 /10

What differentiates FormAssembly from other similar products?

Integrates easily with salesforce, Digital forms and workflow supports many business use cases, HIPAA compliant and meets a slew of other security requirements, highly customizable

What is your favorite aspect of this product?

Highly customizable

What do you dislike most about this product?

The Technical Support team was accessible and easy to work initially. For the past 5 years the reliance is for customers to review training materials and figure out fixes themselves.

What recommendations would you give to someone considering this product?

This is a fantastic, highly customizable product that I recommend to almost all of my enterprise healthcare clients. Unfortunately I do have to disclose to them that the support with FormAssembly could be improved.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Lana K.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

The tool is intuitive to utilize

Likeliness to Recommend

10 /10

What differentiates FormAssembly from other similar products?

I have not used the competitor's product

What is your favorite aspect of this product?

being able to create logic

What do you dislike most about this product?

the errors go to the owner of the form. I would want to redirect them.

What recommendations would you give to someone considering this product?

the tool is very advanced the way it is

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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