FormAssembly Logo
FormAssembly Logo
FormAssembly

FormAssembly

Composite Score
8.3 /10
CX Score
8.3 /10
Category
FormAssembly
8.3 /10

What is FormAssembly?

FormAssembly is the data collection platform that transforms how organizations collect, connect, and protect data. The industry’s most trusted solution, FormAssembly empowers over 5,500 organizations to streamline data collection with a customizable form builder and form automation, seamless integrations with essential applications, and best-in-class security, privacy, and compliance standards.

Company Details


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Awards & Recognition

FormAssembly won the following awards in the Online Forms category

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FormAssembly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FormAssembly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FormAssembly?

3% Negative
1% Neutral
96% Positive

Pros

  • Includes Product Enhancements
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 86

Security

89

Workflow Automation

89

APIs and Integration

89

Field Configuration and Customization

88

State Transformation

88

Drag and Drop Design

87

Mobility

86

Version Management

85

Electronic Signatures

83

Data Analysis and Survey Function

82

Vendor Capability Ratings

Average 87

Ease of Customization

92

Ease of Implementation

92

Breadth of Features

88

Business Value Created

88

Quality of Features

87

Usability and Intuitiveness

87

Ease of IT Administration

87

Availability and Quality of Training

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Vendor Support

82

FormAssembly Reviews

Scott S.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Customizable product with solid user interface.

Likeliness to Recommend

9 /10

What differentiates FormAssembly from other similar products?

The most important thing for us is the security of our data. Form Assembly has that in spades.

What is your favorite aspect of this product?

I am very impressed with the user interface to create your forms. It can function easily for the beginner to the advanced user. It allows you to really create some impressive forms.

What do you dislike most about this product?

The API interface with Salesforce can be frustrating (mainly from the Salesforce side). Customer support outside the US makes it difficult to resolve issues quickly as they work at opposite times of the day, and it can take 24 hours for a back-and-forth on the issue. It's much better when I am working with stateside support.

What recommendations would you give to someone considering this product?

Do the Form Assembly training and certifications, as this will give you a better idea of all the product's capabilities.

Pros

  • Respectful
  • Friendly Negotiation
  • Security Protects
  • Helps Innovate

Cons

  • Wastes Time
  • Less Efficient Service
  • Less Effective Service

Sky H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to use, and a lot training materials

Likeliness to Recommend

8 /10

What differentiates FormAssembly from other similar products?

Easy to learn

What is your favorite aspect of this product?

Salesforce connection and log

What do you dislike most about this product?

Calculated field

What recommendations would you give to someone considering this product?

Learn some Javascript to help you build the form

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Continually Improving Product

Cons

  • Vendor's Interest First
  • Under Delivered
  • Less Friendly Negotiation

Gracie S.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to use, but expensive for Nonprofits.

Likeliness to Recommend

10 /10

What differentiates FormAssembly from other similar products?

It's very easy to use and the Salesforce connectors are simple. For anyone who isn't a coder like myself, they make integrations simple and easy to use.

What is your favorite aspect of this product?

The Salesforce Connectors

What do you dislike most about this product?

Could use more customization options.

What recommendations would you give to someone considering this product?

If it's in your budget I highly recommend it as long as you have a technical person on your team.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Effective Service

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