FormAssembly Logo
FormAssembly Logo
FormAssembly

FormAssembly

Composite Score
8.4 /10
CX Score
8.4 /10
Category
FormAssembly
8.4 /10

What is FormAssembly?

FormAssembly is the data collection platform that transforms how organizations collect, connect, and protect data. The industry’s most trusted solution, FormAssembly empowers over 5,500 organizations to streamline data collection with a customizable form builder and form automation, seamless integrations with essential applications, and best-in-class security, privacy, and compliance standards.

Company Details


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Awards & Recognition

FormAssembly won the following awards in the Online Forms category

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FormAssembly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FormAssembly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

78 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
77%
Conflict Resolution:
85%
Strategy & Innovation:
92%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FormAssembly?

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2% Negative
1% Neutral
97% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

APIs and Integration

89

Security

88

Field Configuration and Customization

87

Workflow Automation

87

State Transformation

86

Drag and Drop Design

86

Mobility

86

Data Analysis and Survey Function

80

Version Management

79

Electronic Signatures

73

Vendor Capability Ratings

Average 85

Ease of Customization

91

Ease of Implementation

90

Breadth of Features

88

Quality of Features

88

Ease of IT Administration

86

Business Value Created

86

Usability and Intuitiveness

85

Availability and Quality of Training

84

Ease of Data Integration

82

Vendor Support

82

Product Strategy and Rate of Improvement

80

FormAssembly Reviews

Maureen C.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Makes our Salesforce more usable and user-friendly

Likeliness to Recommend

10 /10

What differentiates FormAssembly from other similar products?

Not familiar with competitors.

What is your favorite aspect of this product?

Integration with Salesforce

What do you dislike most about this product?

No auto-save

What recommendations would you give to someone considering this product?

Hire a consultant to help you design the architecture and teach you the tips and tricks of how to best use it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Vendor Management
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2024

Form Assembly takes the "IT" out of this solution!

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Saves Time

Rick H.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

The perfect fit for our needs of data collection

Likeliness to Recommend

10 /10

What differentiates FormAssembly from other similar products?

Ease of implementation

What is your favorite aspect of this product?

Intuitive design makes upskilling on the platform very easy.

What do you dislike most about this product?

The API connections take a little bit of trial and error, but overall a pretty easy experience.

What recommendations would you give to someone considering this product?

The leading platform for web forms and data collection, especially when handling sensitive or protected data.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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