FormAssembly Logo
FormAssembly Logo
FormAssembly

FormAssembly

Composite Score
8.4 /10
CX Score
8.4 /10
Category
FormAssembly
8.4 /10

What is FormAssembly?

FormAssembly is the data collection platform that transforms how organizations collect, connect, and protect data. The industry’s most trusted solution, FormAssembly empowers over 5,500 organizations to streamline data collection with a customizable form builder and form automation, seamless integrations with essential applications, and best-in-class security, privacy, and compliance standards.

Company Details


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Awards & Recognition

FormAssembly won the following awards in the Online Forms category

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FormAssembly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FormAssembly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

2
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FormAssembly?

2% Negative
1% Neutral
97% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

APIs and Integration

89

Security

88

Field Configuration and Customization

87

Workflow Automation

87

State Transformation

86

Drag and Drop Design

86

Mobility

86

Data Analysis and Survey Function

80

Version Management

80

Electronic Signatures

74

Vendor Capability Ratings

Average 85

Ease of Customization

91

Ease of Implementation

90

Breadth of Features

88

Quality of Features

87

Ease of IT Administration

86

Business Value Created

86

Usability and Intuitiveness

85

Availability and Quality of Training

84

Ease of Data Integration

82

Vendor Support

82

Product Strategy and Rate of Improvement

80

FormAssembly Reviews

Cathrine M.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Secure, Smart, and Seamlessly

Likeliness to Recommend

8 /10

What differentiates FormAssembly from other similar products?

FormAssembly stands out with its robust security, compliance (GDPR), and seamless Salesforce integration, making it ideal for sensitive data management. Its user-friendly interface, advanced workflows, and extensive customization cater to both novice and technical users. Additionally, it offers scalability, enterprise-level features, and diverse integrations for streamlined data collection and processing.

What is your favorite aspect of this product?

FormAssembly’s seamless Salesforce integration is a standout feature, enabling real-time data synchronization, prefilled forms, and automated workflows.

What do you dislike most about this product?

A key disadvantage of FormAssembly is its higher cost compared to some competitors, which may deter small businesses or individuals with limited budgets. Additionally, its advanced features can have a learning curve for non-technical users unfamiliar with complex workflows or integrations.

What recommendations would you give to someone considering this product?

If you’re considering FormAssembly, evaluate your need for secure, compliant data collection and its Salesforce integration capabilities, as these are its strengths. Ensure your team has the technical skills or support to leverage its advanced features effectively. Lastly, compare pricing against your budget and explore its free trial to confirm it meets your specific needs.

Pros

  • Continually Improving Product
  • Effective Service
  • Caring
  • Saves Time

Sarah J.

  • Role: Public Sector
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

User friendly software for creating forms.

Likeliness to Recommend

8 /10

What differentiates FormAssembly from other similar products?

Easy workflows for Salesforce integrations

What is your favorite aspect of this product?

Customization and layout

What do you dislike most about this product?

Hard to do custom coding CSS/HTML

What recommendations would you give to someone considering this product?

Integrations are easy. The new AI predefined contents make things easier as well. Overall user friendly

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Emily H.

  • Role: Consultant
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

A great survey platform that can do so much more

Likeliness to Recommend

10 /10

What differentiates FormAssembly from other similar products?

The seamless integration to Salesforce within the surveys and when processing responses, as well as the customizability using CSS and JS.

What is your favorite aspect of this product?

How versatile it is - we use it for a variety of different things, not just surveys. It is a true data collection tool.

What do you dislike most about this product?

The workflow features are clunky and unreliable, and are held back by technical debt.

What recommendations would you give to someone considering this product?

It is expensive for nonprofits, but if you use Salesforce as your main database, it is well worth the price.

Pros

  • Unique Features
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

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