Reward Gateway Ltd

Fond Rewards

Composite Score

8.1 /10

CX Score

8.3 /10

29 Reviews Write a Review

Claim Software

What is Fond Rewards?

Fond is an employee rewards program that enables your employees to send points to each other, along with recognitions for hard work, major accomplishments, and more. Employees around the world use these points to redeem incredible rewards and corporate perks on the Fond platform. Fond is available in multiple languages for your global workforce.

Company Details

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Awards & Recognition

Fond Rewards won the following awards in the Employee Rewards and Recognition category

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9 Top Rated Capabilities

9 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

7 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2022

Fond Rewards Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Fond Rewards.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

94 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 95%
Conflict Resolution:: 96%
Strategy & Innovation:: 96%
Service Experience:: 98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Fond Rewards?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Feature Ratings

Average 86

Leaderboards

Mobile Functionality

Gamification

Peer to Peer Recognition

Automatic Notifications

Metrics and Analytics

Employee Portal

Social Recognition

Goal Setting

Surveys Feedback

3rd Party Integration

Vendor Capability Ratings

Average 83

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Vendor Support

Fond Rewards Reviews

Akshata D.

Role: Finance
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Great way to recognize others for their hard work

Likeliness to Recommend

10 /10

What differentiates Fond Rewards from other similar products?

Very easy to redeem. Typically, gift cards are provided within seconds.

What is your favorite aspect of this product?

The site itself is very user friendly and easy to navigate. There are so many options so choose from gift cards to tech to even local getaways.

What do you dislike most about this product?

There are a number of offers that remain that I’m not interested in.

What recommendations would you give to someone considering this product?

Fond is perfect rewards system to encourage employee involvement and provide vouchers that employee care about.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sanjeet K.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

"Great products and fair pricing"

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

I like the options of adding valuable choices on Fond. The company specific items are always a hit and the various gift cards for food and entertainment are plentiful. The options on products are also high value and interesting.

What do you dislike most about this product?

All the information and acknowledgement opportunities are good.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Abigail (Abby) M.

Role: Operations
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Great benefit and easy to use.

Likeliness to Recommend

10 /10

What differentiates Fond Rewards from other similar products?

Easy to use and easy for employees to understand

What is your favorite aspect of this product?

Simplicity and variety available

What do you dislike most about this product?

Platform can have challenges but nothing too serious.

What recommendations would you give to someone considering this product?

Do your homework and compare options.

Pros

Helps Innovate
Performance Enhancing
Unique Features
Efficient Service

Fond Rewards

What is Fond Rewards?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Fond Rewards Ratings

93 Likeliness to Recommend

94 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Fond Rewards?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leaderboards Provides the ability to obtain a sense of how members are interacting within the community by ranking members according to points, badges, awards earned

Mobile Functionality Can be used on mobile devices​

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Peer to Peer Recognition Allows peers to recognize each other, not just top-down​

Automatic Notifications Push notifications/reminders to employees via email, mobile, etc.

Metrics and Analytics Ability to track and measure different aspects of recognition, dashboards, reference checking, and reporting

Employee Portal Includes discussion and chat, information sharing, and employee engagement.

Social Recognition Ways for people to see recognition and share it – badges, newsfeed, etc​.

Goal Setting The process of identifying something that you want to accomplish and establishing measurable goals and timeframes

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

3rd Party Integration The system integrates with other 3rd party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Fond Rewards Reviews

Akshata D.

Great way to recognize others for their hard work

Likeliness to Recommend

Pros

Sanjeet K.

"Great products and fair pricing"

Likeliness to Recommend

Pros

Abigail (Abby) M.

Great benefit and easy to use.

Likeliness to Recommend

Pros

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Feature Ratings

Leaderboards

Mobile Functionality

Gamification

Peer to Peer Recognition

Automatic Notifications

Metrics and Analytics

Employee Portal

Social Recognition

Goal Setting

Surveys Feedback

3rd Party Integration

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Vendor Support