Five9 Intelligent Cloud Contact Center

What differentiates Five9 Intelligent Cloud Contact Center from other similar products?

I see call analytics and stats like total talk time and wait time. Customize dashboards by agent or team and configure call flows with drag-and-drop dial plan editor, assign access permissions.

What is your favorite aspect of this product?

Routing customer calls to the right agents and offer queue call-backs. It has top-of-the-line security features that keep our data safe.

What do you dislike most about this product?

Five9 has 99.9% uptime and low bandwidth usage so it keeps our teams running around the clock. It has transformed our customer interactions.

What recommendations would you give to someone considering this product?

Five9 helps everyone do their best work, wherever they’re working from. Whether you have an IT team or you’re doing it yourself, Five9 Intelligent Contact Center makes admin easy.

What differentiates Five9 Intelligent Cloud Contact Center from other similar products?

​The fact that feedback from several platforms is assimilated into one is quite amazing. It is also possible to receive real-time survey reports and survey results with the help of this application. I appreciated this quick absorption because we were able to revise the user guide and send closeout e-mails more than a week after the launch. Like with any other company, Five9 assists in controlling risks and enhancing the quality of the business' products and services.

What is your favorite aspect of this product?

Creating the surveys is simple and quick and allows us to have surveys that meet our requirements. The follow-up that is made to surveyors who call people who do not complete the survey has also assisted in acquiring more responses. It is also possible to connect the survey results to identified clients.

What do you dislike most about this product?

And as I mentioned, here is one thing that is somewhat missing at Five9, at least it could be considered a drawback at the moment, the smartphone application . The options to use it, especially if you wish to check other completed surveys or if you want to make some changes on the go, are quite limited, and this can be quite irritating.

What recommendations would you give to someone considering this product?

Through the embrace of the Five9, companies have transformed the way they gather and utilize information concerning their clients. We introduced a new product in the last quarter, and we also employed Five9 for polls. It took no more than one hour to get ready for this event. The setup was simple. The live tracking board was helpful as soon as answers began coming in. Thus, one thing which bewildered some customers was.

What differentiates Five9 Intelligent Cloud Contact Center from other similar products?

Five9 Intelligent Contact Center routes the calls to agents who are available when they detect an incoming call. It lets agents take breaks by assigning incoming calls to agents who’re working.

What is your favorite aspect of this product?

It lets me observe business conversations and guide agents to provide better customer service. I then use the obtained information to identify agents who need more training.

What do you dislike most about this product?

Five9 Intelligent Contact Center informs callers of their position in the queue and lets them make a call back request but not all the time. This function should be improved to enhance the user experience.

What recommendations would you give to someone considering this product?

Five9 Intelligent Contact Center can enhance your productivity and allow every client to receive their request efficiently. It can manage every query, like ticket support, sales, appointment setting, and technical issue, in a seamless manner.