Five9 Intelligent Cloud Contact Center

What differentiates Five9 Intelligent Cloud Contact Center from other similar products?

The feature of live monitoring the calls with screen capture enables you to see whats happening on the agents screens and if the application is being used correctly or not.

What is your favorite aspect of this product?

The option of customizing the reports using various filters and sort options, we can get report of every second or minute that helps in properly analyzing the performance of the contact center

What do you dislike most about this product?

There is nothing specific to dislike about

What recommendations would you give to someone considering this product?

Any one who is looking for a call center tool , this is the best one. Their support team is awesome and available 24/7. They work closely during the implementation and assign multiple account manager to look for your needs. Most of the requirements like modifying the call script, IVR flow and agent access gets taken care by the account manager itself.

What differentiates Five9 Intelligent Cloud Contact Center from other similar products?

​The fact that feedback from several platforms is assimilated into one is quite amazing. It is also possible to receive real-time survey reports and survey results with the help of this application. I appreciated this quick absorption because we were able to revise the user guide and send closeout e-mails more than a week after the launch. Like with any other company, Five9 assists in controlling risks and enhancing the quality of the business' products and services.

What is your favorite aspect of this product?

Creating the surveys is simple and quick and allows us to have surveys that meet our requirements. The follow-up that is made to surveyors who call people who do not complete the survey has also assisted in acquiring more responses. It is also possible to connect the survey results to identified clients.

What do you dislike most about this product?

And as I mentioned, here is one thing that is somewhat missing at Five9, at least it could be considered a drawback at the moment, the smartphone application . The options to use it, especially if you wish to check other completed surveys or if you want to make some changes on the go, are quite limited, and this can be quite irritating.

What recommendations would you give to someone considering this product?

Through the embrace of the Five9, companies have transformed the way they gather and utilize information concerning their clients. We introduced a new product in the last quarter, and we also employed Five9 for polls. It took no more than one hour to get ready for this event. The setup was simple. The live tracking board was helpful as soon as answers began coming in. Thus, one thing which bewildered some customers was.

What differentiates Five9 Intelligent Cloud Contact Center from other similar products?

Five9 as a leader in Contact Center as a Service (CCaaS) and rates it highest in ability to execute.This recognition underscores Five9’s industry expertise and cutting-edge technology. Five9 leverages practical AI to enhance customer interactions. Intelligent omnichannel routing ensures customers are connected to the right agent, improving service quality

What is your favorite aspect of this product?

Five9’s focus on reliability, digital engagement, practical AI, and industry recognition sets it apart from other similar products. It prioritizes security, safeguarding sensitive customer data. The solution is scalable, allowing businesses to grow without limitations

What do you dislike most about this product?

Nothing as of now,

What recommendations would you give to someone considering this product?

Assess your organization’s scalability needs. Consider the expected growth in customer interactions and whether the platform can handle increased volume. Explore the AI features offered by Five9. Assess the level of automation available for routine tasks, such as call routing or data entry Evaluate how well Five9 integrates with your existing CRM, ticketing, and other business applications.