What is Five9 Intelligent Cloud Contact Center?
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
92 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Five9 Intelligent Cloud Contact Center?
Pros
- Performance Enhancing
- Acts with Integrity
- Transparent
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Knowledge Management
Contact Center Analytics
Multi Channel Queue Management
Call Recording
Call Scripting and Call Flow Management
Ticket Management
Contact Center Compliance Management
Screen Prompts
Skills Based Routing
Workforce Management
Multi Channel Intake Integration
Vendor Capability Ratings
Business Value Created
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Ease of Customization
Vendor Support
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Five9 Intelligent Cloud Contact Center Reviews
Michael C.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2024
Scalability and Flexibility
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
Five9 offers advanced analytics and reporting capabilities to help businesses make data-driven decisions.
What is your favorite aspect of this product?
- Advanced analytics - Reliable and secure - Cost effective
What do you dislike most about this product?
- Expensive - Limited integration features - Requires efforts
What recommendations would you give to someone considering this product?
Recommended
Pros
- Efficient Service
- Effective Service
- Client Friendly Policies
- Continually Improving Product
Please tell us why you think this review should be flagged.
Pankaj K.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Fantastic Support Team and excellent product
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
The feature of live monitoring the calls with screen capture enables you to see whats happening on the agents screens and if the application is being used correctly or not.
What is your favorite aspect of this product?
The option of customizing the reports using various filters and sort options, we can get report of every second or minute that helps in properly analyzing the performance of the contact center
What do you dislike most about this product?
There is nothing specific to dislike about
What recommendations would you give to someone considering this product?
Any one who is looking for a call center tool , this is the best one. Their support team is awesome and available 24/7. They work closely during the implementation and assign multiple account manager to look for your needs. Most of the requirements like modifying the call script, IVR flow and agent access gets taken care by the account manager itself.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Maddison B.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2024
Five9: Transforming Customer Feedback
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
The fact that feedback from several platforms is assimilated into one is quite amazing. It is also possible to receive real-time survey reports and survey results with the help of this application. I appreciated this quick absorption because we were able to revise the user guide and send closeout e-mails more than a week after the launch. Like with any other company, Five9 assists in controlling risks and enhancing the quality of the business' products and services.
What is your favorite aspect of this product?
Creating the surveys is simple and quick and allows us to have surveys that meet our requirements. The follow-up that is made to surveyors who call people who do not complete the survey has also assisted in acquiring more responses. It is also possible to connect the survey results to identified clients.
What do you dislike most about this product?
And as I mentioned, here is one thing that is somewhat missing at Five9, at least it could be considered a drawback at the moment, the smartphone application . The options to use it, especially if you wish to check other completed surveys or if you want to make some changes on the go, are quite limited, and this can be quite irritating.
What recommendations would you give to someone considering this product?
Through the embrace of the Five9, companies have transformed the way they gather and utilize information concerning their clients. We introduced a new product in the last quarter, and we also employed Five9 for polls. It took no more than one hour to get ready for this event. The setup was simple. The live tracking board was helpful as soon as answers began coming in. Thus, one thing which bewildered some customers was.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
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