Firstup Customer Reviews 2024

Firstup

8.4 /10

27 Reviews Write a Review

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What is Firstup?

Firstup is redefining the digital employee experience to put people first and lift companies up. Firstup makes communication solutions that build authentic engagement and create two-way conversation between employees and companies. The Firstup orchestration engine connects every worker, everywhere, on any device with personalized information that helps them do their best work.

Company Details

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Awards & Recognition

Firstup won the following awards in the Employee Communications category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

4 Top Rated Capabilities

4 Top Rated Features

2023

Firstup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Firstup.

86 Likeliness to Recommend

2
Since last award

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Firstup?

0% Negative

5% Neutral

95% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 82

Emergency Notification

Mobile

Intranet

Surveys and Polling

Newsletter Creation

Instant Messaging

News Feeds, Alerts & Notifications

Single Sign-On (SSO)

Rewards Recognition

Application Integration

Employee Directory

Vendor Capability Ratings

Average 81

Breadth of Features

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Business Value Created

Firstup Reviews

Darwin S.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Mustering on full revival for my organisation link

Likeliness to Recommend

10 /10

What differentiates Firstup from other similar products?

Firstup has really helped in making the employees more active,fully updated and up to task.One can upload the activities for employees.It also a great tool making some announcement on new products and also open more opportunities for jobs.Ease information passage for the employees has enabled full time connection hence attainment of goals.

What is your favorite aspect of this product?

Firstup has empowered our internal communications.This has made it easy for full engagement of entire team, maximizing output, bettering the entire organisation in good output.It has also helped in improvement of my skills for leadership.Easy approval, increased strategies.

What do you dislike most about this product?

Just need more time to navigate through the platform.Of late am fully satisfied hence no cons.

What recommendations would you give to someone considering this product?

All that one need to have more outputs is putting into consideration this platform.Great thing start with a click on firstup

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Firstup

What is Firstup?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Firstup Ratings

86 Likeliness to Recommend

2 Since last award

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Firstup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Intranet Private network that allows collaboration and storage of sensitive documents.

Surveys and Polling Ability to survey employees and gather feedback.

Newsletter Creation Ability to create and distribute company newsletters to employees.

Instant Messaging Real-time, text-based communication between two or more people

News Feeds, Alerts & Notifications Provides configurable in-app news feeds as well as real-time alerts and updates of all board relevant meeting information.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Firstup Reviews

Darwin S.

Mustering on full revival for my organisation link

Likeliness to Recommend

Pros

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Feature Ratings

Emergency Notification

Mobile

Intranet

Surveys and Polling

Newsletter Creation

Instant Messaging

News Feeds, Alerts & Notifications

Single Sign-On (SSO)

Rewards Recognition

Application Integration

Employee Directory

Vendor Capability Ratings

Breadth of Features

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Business Value Created