Firstup Customer Reviews 2024

Firstup

Composite Score

8.0 /10

CX Score

8.5 /10

29 Reviews Write a Review

Claim Software

What is Firstup?

Firstup is redefining the digital employee experience to put people first and lift companies up. Firstup makes communication solutions that build authentic engagement and create two-way conversation between employees and companies. The Firstup orchestration engine connects every worker, everywhere, on any device with personalized information that helps them do their best work.

Company Details

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Awards & Recognition

Firstup won the following awards in the Employee Communications category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

4 Top Rated Capabilities

4 Top Rated Features

2023

Firstup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Firstup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Firstup?

0% Negative

4% Neutral

96% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 81

Emergency Notification

Mobile

Intranet

Surveys and Polling

Newsletter Creation

Instant Messaging

Rewards Recognition

News Feeds, Alerts & Notifications

Single Sign-On (SSO)

Application Integration

Employee Directory

Vendor Capability Ratings

Average 81

Breadth of Features

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Business Value Created

Firstup Reviews

Vatsala V.

Role: Human Resources
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use. You can use it on your mobile.

Likeliness to Recommend

10 /10

What differentiates Firstup from other similar products?

It creates two way communication between employees and companies. Easy to access.

What is your favorite aspect of this product?

You dont need to be on your laptop to use this. You can use it on mobile.

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

It is the most used software in multinational organizations. Just go for it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alejandra R.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Software that can change the program!

Likeliness to Recommend

9 /10

What differentiates Firstup from other similar products?

The difference between Firstup and other products is that Firstup does not include any complicated functions and focuses on the convenient usage of the product. Organisation of data is also simplified and effective in managing tasks while improving communication amongst different work teams.

What is your favorite aspect of this product?

The best idea I like about Firstup is that it is scalable for each business requirement in a company. Besides, the notification and reminder system has benefited me to progressing my day in achieving its goals.

What do you dislike most about this product?

On the other hand, things about Firstup that I least like are that it sometimes brings some minor defects that interrupt the smooth flow of work. However I believe that these drawbacks are negligible to the over arching benefits that the software offers.

What recommendations would you give to someone considering this product?

All in all, I can definitely recommend to any organization that is in search for an effective tool with simple interface for managing tasks as well as communications with the team – Firstup is the right choice. Due to the simplicity, the ability to customize it to its users and its efficiency, this tool has become an essential tool in any business.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Simon H.

Role: Human Resources
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Firstup - The Communication Concierge

Likeliness to Recommend

8 /10

What differentiates Firstup from other similar products?

Firstup is like your own personal communication concierge for employees. It integrates with Microsoft Teams, the platform most of us are already using, and delivers targeted information and resources directly to the right people at the right time.

What is your favorite aspect of this product?

The targeted content delivery. No more information overload! Employees can customize their preferences to receive updates relevant to their role and interests

What do you dislike most about this product?

I wouldn't say it's a bad feature, but I do wish it could integrate more seamlessly with some of our other HR tools.

What recommendations would you give to someone considering this product?

Firstup is fantastic for companies with a large, dispersed workforce. It keeps everyone connected and informed, which is crucial in a spread-out team like ours

Pros

Trustworthy
Efficient Service
Client Friendly Policies
Fair

Firstup

What is Firstup?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Firstup Ratings

84 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Firstup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Intranet Private network that allows collaboration and storage of sensitive documents.

Surveys and Polling Ability to survey employees and gather feedback.

Newsletter Creation Ability to create and distribute company newsletters to employees.

Instant Messaging Real-time, text-based communication between two or more people

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

News Feeds, Alerts & Notifications Provides configurable in-app news feeds as well as real-time alerts and updates of all board relevant meeting information.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Firstup Reviews

Vatsala V.

Easy to use. You can use it on your mobile.

Likeliness to Recommend

Pros

Alejandra R.

Software that can change the program!

Likeliness to Recommend

Pros

Simon H.

Firstup - The Communication Concierge

Likeliness to Recommend

Pros

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1
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Feature Ratings

Emergency Notification

Mobile

Intranet

Surveys and Polling

Newsletter Creation

Instant Messaging

Rewards Recognition

News Feeds, Alerts & Notifications

Single Sign-On (SSO)

Application Integration

Employee Directory

Vendor Capability Ratings

Breadth of Features

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Business Value Created