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Firstup Logo Award Winner Product Badge
Firstup

Firstup

Composite Score
8.0 /10
CX Score
8.5 /10
Category
Firstup
8.0 /10

What is Firstup?

Firstup is redefining the digital employee experience to put people first and lift companies up. Firstup makes communication solutions that build authentic engagement and create two-way conversation between employees and companies. The Firstup orchestration engine connects every worker, everywhere, on any device with personalized information that helps them do their best work.

Company Details


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Awards & Recognition

Firstup won the following awards in the Employee Communications category

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Firstup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Firstup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Firstup?

0% Negative
4% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Emergency Notification

86

Mobile

85

Intranet

84

Surveys and Polling

83

Newsletter Creation

82

Instant Messaging

82

Rewards Recognition

82

News Feeds, Alerts & Notifications

81

Single Sign-On (SSO)

79

Application Integration

77

Employee Directory

77

Vendor Capability Ratings

Average 81

Breadth of Features

91

Ease of Customization

89

Quality of Features

84

Availability and Quality of Training

82

Ease of IT Administration

81

Ease of Data Integration

81

Ease of Implementation

81

Product Strategy and Rate of Improvement

75

Vendor Support

75

Usability and Intuitiveness

75

Business Value Created

73

Firstup Reviews

Sushil K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

FirstUp places us at the top.

Likeliness to Recommend

9 /10

What differentiates Firstup from other similar products?

The first step is assisting us in finding a solution to our two-way communication demands between the leadership and corporate employee sector and our retail and operational staff in the field.

What is your favorite aspect of this product?

Firstup offers a platform that encourages employees to interact in a way that suits them. My business has seen a lot of success. My business was able to find a solution thanks to Firstup, who also made it simple for staff members to share work-related information on their personal sites.

What do you dislike most about this product?

Some of the New Studio's features, such as the number of clicks required to create a single post, need more time to use. Additionally, in order to create a more complete view of employee usage patterns, we'd like to combine data from both new and classic studios.

What recommendations would you give to someone considering this product?

In my experience, if I shared a need with the team, they took it seriously. My requested functionality would frequently show up in a later edition. In my conversations with other providers, I discovered that they tended to define their direction rather than be receptive to client requests.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Effective Service

Pooja P.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Hub for internal digital communications

Likeliness to Recommend

8 /10

What differentiates Firstup from other similar products?

Firstup is assisting businesses of all sizes in modernizing their internal communications. This technology is assisting us in our efforts to improve employee communications by addressing the pandemic's heightened need for more streamlined, personalized, and interesting messages.

What is your favorite aspect of this product?

At the international, governmental, and local levels, the platform has assisted us in fundamentally altering how we handle internal communications and employee engagement. Now that Firstup and SocialChorus have joined, technology is undergoing tremendous advancements, and I'm eager to see what else the New Studio design will bring.

What do you dislike most about this product?

We handled most of the heavy lifting to get things set up, so our platform setup and rollout were a little challenging. We were aware that our organization would require a slightly distinct approach to the platform, yet we nevertheless felt as though we were being subjected to a standard onboarding process. In order to make the platform work for us, we had to take the time to do some thorough planning and innovative thinking. I wish the accounting staff had been more proactive and involved in offering us a more specialized solution.

What recommendations would you give to someone considering this product?

I adore how easy it is to make a thorough newsletter for various staff groups. Additionally, the range of data readily available allows us to follow the EE experience from all angles.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Trevor R.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Amazing ROI with Firstup!

Likeliness to Recommend

10 /10

What differentiates Firstup from other similar products?

Firstup's platform makes it quick and easy for employees to engage with one another internally as well as share curated content externally on their personal channels. At my organization, we have found great success and fantastic ROI.

What is your favorite aspect of this product?

My favorite aspect is the external social media sharing where employees can access curated and pre-approved content that they can easily share with their own networks via their personal social media.

What do you dislike most about this product?

At this time I do not have anything that I dislike about Firstup.

What recommendations would you give to someone considering this product?

I would recommend testing out the product and meeting with the client services team. They are fantastic and can easily connect you with other top clients. It also may be helpful to attend a Firstup seminar like their Attune conference.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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