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Firstup Logo Award Winner Product Badge
Firstup

Firstup

Composite Score
8.0 /10
CX Score
8.5 /10
Category
Firstup
8.0 /10

What is Firstup?

Firstup is redefining the digital employee experience to put people first and lift companies up. Firstup makes communication solutions that build authentic engagement and create two-way conversation between employees and companies. The Firstup orchestration engine connects every worker, everywhere, on any device with personalized information that helps them do their best work.

Company Details


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Awards & Recognition

Firstup won the following awards in the Employee Communications category

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Firstup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Firstup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Firstup?

0% Negative
4% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Emergency Notification

86

Mobile

85

Intranet

84

Surveys and Polling

83

Newsletter Creation

82

Instant Messaging

82

Rewards Recognition

82

News Feeds, Alerts & Notifications

81

Single Sign-On (SSO)

79

Application Integration

77

Employee Directory

77

Vendor Capability Ratings

Average 81

Breadth of Features

91

Ease of Customization

89

Quality of Features

84

Availability and Quality of Training

82

Ease of IT Administration

81

Ease of Data Integration

81

Ease of Implementation

81

Product Strategy and Rate of Improvement

75

Vendor Support

75

Usability and Intuitiveness

75

Business Value Created

73

Firstup Reviews

Ruhi S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

connects all staff members easily

Likeliness to Recommend

8 /10

What differentiates Firstup from other similar products?

Social Chorus has provided a platform for teams spread across different places to stay in touch with one another as well as with our corporate communications and brand. Prior to Social Chorus, trying to update our intranet was a daily burden. Everyone may now publish, not just about their jobs but also about significant life events, providing workers a shared base to build on.

What is your favorite aspect of this product?

In addition to keeping my teams in touch across their many locations, Social Chorus decentralized internal communications, allowing teams to access information about the entire company without having to go via internal communications to get it. Giving employees the capacity was like adding to the team because we operate quite leanly.

What do you dislike most about this product?

Although it's fantastic that they are adding new features, sometimes the volume or amount of updates can be a bit much, especially if you're just starting out with the platform.

What recommendations would you give to someone considering this product?

The back end of Social Chorus is the most user-friendly of all the marcomms platforms our team uses. The team wouldn't have been able to accept it as quickly without this. It's quite simple to post updates, either from your phone or as a publisher.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Saves Time

Suraj S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Excellent tool for connecting with team members

Likeliness to Recommend

7 /10

What differentiates Firstup from other similar products?

Connecting our business leaders with our workers on offshore rigs comes first. It makes all of our staff feel more unified, whether they work remotely or on-site.

What is your favorite aspect of this product?

It would be fantastic for us to design the tool's home page, and that is the only restriction we have encountered with Firstup. To be able to develop content blocks and more on the site, with a structure akin to that of creating an article, would be very helpful.

What do you dislike most about this product?

The only drawback we have found with Firstup is that we would prefer to be able to alter the tool's home page. It would be really beneficial to have a setup where I could add content blocks and more to the site, much as when creating an article.

What recommendations would you give to someone considering this product?

I can send out emails or postings to a lot of coworkers at once thanks to Firstup. You can add images, surveys, links, and other personal touches to your communications.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Saves Time

Ankit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Organize & Be Effective

Likeliness to Recommend

7 /10

What differentiates Firstup from other similar products?

Through translations and the mobile app, we can now engage with and reach a global audience more successfully than we were able to in the past. We adore being able to highlight achievements and admirable acts of safety by others. Additionally, reading it in the employees' native tongue saves a tonne of time.

What is your favorite aspect of this product?

Firstup was the best option for communication tools to reach our front-line and remote employees. I value the tool's ease of use and the capability to provide pertinent information directly to our personnel.

What do you dislike most about this product?

We're still having trouble getting staff to join up. Our frequent turnover is a significant difficulty. There isn't really anything about the platform that I dislike or find difficult.

What recommendations would you give to someone considering this product?

We first need to find a way to communicate essential company news, updates, and inclusion initiatives to our organization's front-line employees. We can also communicate with our new remote workforce.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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