FileHold Customer Reviews 2024

FileHold

Composite Score

7.7 /10

CX Score

8.0 /10

23 Reviews Write a Review

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What is FileHold?

Full-featured document management software from FileHold is feature rich, enterprise grade and affordable. Its suite of features provide for document scanning, capture, indexing, storage, search, versioning, and document workflow review and approval.

Company Details

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Awards & Recognition

FileHold won the following awards in the Document Management category

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1 Top Rated Capabilities

0 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

FileHold Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FileHold.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FileHold?

0% Negative

0% Neutral

100% Positive

Pros

Trustworthy
Efficient Service
Effective Service
Inspires Innovation

Feature Ratings

Average 81

Searchability

Publication Workflow

Document Sharing

Indexing and Classification

Document Hosting

Editor Functions

Access Tracking

Version Control

Check Out Check in

Security and Access Control

Metrics and Reporting

Vendor Capability Ratings

Average 82

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Quality of Features

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

FileHold Reviews

Role: Information Technology
Industry: Energy
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2020

Covers all the basics at a fair price.

Likeliness to Recommend

9 /10

Pros

Efficient Service
Friendly Negotiation
Saves Time
Trustworthy

Cons

Under Delivered
Security Frustrates

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2020

Well rounded product with a lot of features.

Likeliness to Recommend

9 /10

Pros

Caring
Respectful
Fair
Acts with Integrity

Chad H.

Role: Consultant
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2020

Easy to use, great support team, improved processe

Likeliness to Recommend

10 /10

What differentiates FileHold from other similar products?

Price is lower then comparable products. Has lots of features and solid customer support.

What is your favorite aspect of this product?

Ease of use, searchability

What do you dislike most about this product?

At this time there is no integration for Microsoft Teams and other collaborative platforms (external to FileHold storage locations)

What recommendations would you give to someone considering this product?

If you are looking for an EDRMS and a way to automate business processes FileHold is definitely worth considering.

Pros

Reliable
Effective Service
Saves Time
Respectful

FileHold

What is FileHold?

Company Details

Need Assistance?

Awards & Recognition

FileHold Ratings

84 Likeliness to Recommend

1 Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love FileHold?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Searchability DMSes generally allow for the ability to conduct searches on document content.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Version Control Tracking of document versions with each iteration of document changes.

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

FileHold Reviews

Covers all the basics at a fair price.

Likeliness to Recommend

Pros

Cons

Well rounded product with a lot of features.

Likeliness to Recommend

Pros

Chad H.

Easy to use, great support team, improved processe

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Searchability

Publication Workflow

Document Sharing

Indexing and Classification

Document Hosting

Editor Functions

Access Tracking

Version Control

Check Out Check in

Security and Access Control

Metrics and Reporting

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Quality of Features

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement