In Partnership With SelectHub
What is FileBound?
FileBound is a cloud-based application that automates the flow of enterprise work. Manage business processes from beginning to end, and reliably connect people and information wherever they are. FileBound helps you drive out paper-based processes to decrease costs and increase productivity, and supports compliance with internal and external mandates.
Company Details
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In Partnership With SelectHub
FileBound Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on FileBound.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 96%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 92%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FileBound?
Pros
- Respectful
- Enables Productivity
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Process Automation
Search
Access Permissions Management
ECM Document Management
File Conversion
Capture Channels
Collaboration
Ediscovery Audit Trail
File Approvals Esignatures
Metadata Management
Mobile
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Quality of Features
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
FileBound Reviews
Joanne G.
- Role: Finance
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Aug 2023
Customizable database easy to transition.
Likeliness to Recommend
What differentiates FileBound from other similar products?
Not applicable.
What is your favorite aspect of this product?
Customizable to the organization's filing process.
What do you dislike most about this product?
Search functions could be improved.
What recommendations would you give to someone considering this product?
View a demo and get references.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Matt R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Aug 2023
Great Product. Current customers love it!
Likeliness to Recommend
What differentiates FileBound from other similar products?
When compared with some of the top Content Management Systems, FileBound doesn't force its customers to use any unneeded features. Straight forward, reasonable, and has fewer pricing options, which doesn't confuse the customer. Hopefully they keep it this way.
What is your favorite aspect of this product?
E-forms and Workflow capabilities.
What do you dislike most about this product?
Doesn't have Multifactor Authentication upon login yet, however I have high hopes it is in the works.
What recommendations would you give to someone considering this product?
I would certainly recommend FileBound to anyone looking for a solution to securely store, manage, and transform their hardcopy paper files to digital, while also saving more time completing everyday processes through a virtual standpoint. GBS Corp out of Youngstown, Ohio is a great reseller of FileBound that can also fulfill any document scanning needs your facility may have. Dial 800-860-4427 Ext 2314 or email Matt Reino at mattr@gbscorp.com to get started!
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
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AnnMarie L.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2023
Easy to use and customize to individual needs.
Likeliness to Recommend
What differentiates FileBound from other similar products?
FileBound has the ability to be customized to the individual needs of each customer. As resale partners our customers receive world class support on a personalized basis, something customers of other software applications do not receive. FileBound has the ability to help the smallest to largest businesses streamline their document management processes, making their everyday tasks more efficient.
What is your favorite aspect of this product?
That it offers our customers the ability to streamline everyday tasks, saving them valuable time and money.
What do you dislike most about this product?
I dislike most the fact that every time an update is done features that have worked in the past no longer work. When a previously working feature does not work after an update there seems to be no sense of urgency to fix the issue. We try to figure out work arounds but sometimes there is nothing that can be done. Examples we have a user who has not been able to use their login for 2 months because the no longer have the ability to see line items attached to a project, when support is questioned we just receive the same answer that it is being worked on. Or the fact that we are not able to currently archive data.
What recommendations would you give to someone considering this product?
I would tell them it is a great product that can save their organization time, money and stress. This opinion may change in the near future due to the lack of response and accountability when features that have previously worked stop working as expected after an update. There are times that multimillion dollar businesses come to a stop because they can't process invoices or on board new employees.
Pros
- Respectful
- Includes Product Enhancements
- Security Protects
- Altruistic
Cons
- Less Efficient Service
- Less Effective Service
- Less Caring
Please tell us why you think this review should be flagged.
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