FileBound Logo Award Winner Product Badge
FileBound Logo Award Winner Product Badge
Upland Software, Inc.

FileBound

Composite Score
9.0 /10
CX Score
9.3 /10
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FileBound
9.0 /10

What is FileBound?

FileBound is a cloud-based application that automates the flow of enterprise work. Manage business processes from beginning to end, and reliably connect people and information wherever they are. FileBound helps you drive out paper-based processes to decrease costs and increase productivity, and supports compliance with internal and external mandates.

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Awards & Recognition

FileBound won the following awards in the Enterprise Content Management - Enterprise category

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FileBound Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FileBound.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FileBound?

0% Negative
6% Neutral
94% Positive

Pros

  • Respectful
  • Enables Productivity
  • Acts with Integrity
  • Trustworthy

Feature Ratings

Average 86

Workflow Process Automation

91

Search

90

Access Permissions Management

88

ECM Document Management

88

File Conversion

87

Capture Channels

87

Collaboration

86

Ediscovery Audit Trail

84

File Approvals Esignatures

83

Metadata Management

83

Mobile

75

Vendor Capability Ratings

Average 84

Vendor Support

88

Ease of IT Administration

87

Business Value Created

87

Ease of Implementation

85

Usability and Intuitiveness

84

Ease of Data Integration

84

Breadth of Features

84

Availability and Quality of Training

82

Quality of Features

82

Ease of Customization

82

Product Strategy and Rate of Improvement

81

FileBound Reviews

Ruth F.

  • Role: Finance
  • Industry: Construction
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Feb 2021

Wonderful product, ease of use!

Likeliness to Recommend

10 /10

What differentiates FileBound from other similar products?

This is my first experience with such a product, so far I am enjoying the ease of use and functionality with it all. It certainly helps keep things neat and organized.

What is your favorite aspect of this product?

Cleanliness and ease of mobility.

What do you dislike most about this product?

The process of getting documents into filebound is cumbersome, however the good far outweighs the bad.

What recommendations would you give to someone considering this product?

Make sure you have adequate time to dedicate the start up of this product, from creating templates so that the files are read and auto populated to getting all staff onboard using the new system, it is a wonderful process however takes time and commitment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Riley F.

  • Role: Finance
  • Industry: Agriculture
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

Very user friendly and excellent customer service.

Likeliness to Recommend

9 /10

What differentiates FileBound from other similar products?

I don't have a lot of experience with similar products.

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Speed and internet requirements for rural locations.

What recommendations would you give to someone considering this product?

Plan ahead and really think through your implantation plan.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time
  • Role: Finance
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2021

Wonderful product support

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

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