FileBound Logo Award Winner Product Badge
FileBound Logo Award Winner Product Badge
Upland Software, Inc.

FileBound

9.0 /10
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FileBound
9.0 /10

What is FileBound?

FileBound is a cloud-based application that automates the flow of enterprise work. Manage business processes from beginning to end, and reliably connect people and information wherever they are. FileBound helps you drive out paper-based processes to decrease costs and increase productivity, and supports compliance with internal and external mandates.

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Awards & Recognition

FileBound won the following awards in the Enterprise Content Management - Enterprise category

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FileBound Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FileBound.

91 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FileBound?

0% Negative
6% Neutral
94% Positive

Pros

  • Respectful
  • Enables Productivity
  • Acts with Integrity
  • Trustworthy

Feature Ratings

Average 86

Workflow Process Automation

91

Search

90

Access Permissions Management

88

ECM Document Management

88

File Conversion

87

Capture Channels

87

Collaboration

86

Ediscovery Audit Trail

84

File Approvals Esignatures

83

Metadata Management

83

Mobile

75

Vendor Capability Ratings

Average 84

Vendor Support

88

Ease of IT Administration

87

Business Value Created

87

Ease of Implementation

85

Usability and Intuitiveness

84

Ease of Data Integration

84

Breadth of Features

84

Availability and Quality of Training

82

Quality of Features

82

Ease of Customization

82

Product Strategy and Rate of Improvement

81

FileBound Reviews

Michael C.

  • Role: Public Sector
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

This is a very good product with few shortcomings

Likeliness to Recommend

8 /10

What differentiates FileBound from other similar products?

Ease of use.

What is your favorite aspect of this product?

End user training is so easy with this product.

What do you dislike most about this product?

There is no built in ability to purge old files.

What recommendations would you give to someone considering this product?

Consider if purging is a requirement.

Pros

  • Friendly Negotiation
  • Unique Features
  • Respectful
  • Client Friendly Policies

Cons

  • Slower Product Innovation
  • Less Effective Service
  • Inhibits Innovation

Matt R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Great product, great people!

Likeliness to Recommend

10 /10

What differentiates FileBound from other similar products?

Other similar products tend to nickle and dime the customer for added features and modules. With FileBound, the costs associated with and tier levels are very easy to understand, making the customer feel confident in what they are getting from the very beginning. No tricks or gimmicks.

What is your favorite aspect of this product?

Every feature in FileBound has the customer's best interest in mind. It's a very versatile system, but if I had to choose just one aspect, I would have to say how it is capable of integrating with other core systems.

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

I would recommend that they either have Full SQL Servers if they are choosing InHouse/Premise-based, or a solid internet connection if they are choosing the ASP/Hosted version. Those are very vital at the beginning stages when deciding which version is best suited for their needs.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring
  • Role: Finance
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2021

Easy to use by all departments in our organization

Likeliness to Recommend

9 /10

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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