FigJam Logo Award Winner Product Badge
FigJam Logo Award Winner Product Badge
Figma

FigJam

Composite Score
9.1 /10
CX Score
9.3 /10
Category
FigJam
9.1 /10

What is FigJam?

FigJam by Figma is a whiteboard collaboration tool used by teams to brainstorm and organize ideas without the need to have any prior knowledge of design tools to get jamming.

Company Details


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Awards & Recognition

FigJam won the following awards in the Whiteboard Software category

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FigJam Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FigJam.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
93%
Conflict Resolution:
95%
Strategy & Innovation:
96%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FigJam?

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0% Negative
1% Neutral
99% Positive

Pros

  • Enables Productivity
  • Continually Improving Product
  • Respectful
  • Reliable

Feature Ratings

Average 88

Infinite Canvas

91

Collaboration

90

Annotation

89

Role-Based Access

88

Sticky Notes

88

Screen Sharing

86

Multimedia Content

85

Record, Save, and Export Canvases

84

Integration with Meeting Solutions

83

Surveys and Polling

82

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Usability and Intuitiveness

88

Product Strategy and Rate of Improvement

87

Business Value Created

86

Quality of Features

86

Breadth of Features

86

Ease of Data Integration

84

Ease of Customization

83

Availability and Quality of Training

83

Vendor Support

82

Ease of IT Administration

82

FigJam Reviews

Esther M.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

There are better solutions out there

Likeliness to Recommend

6 /10

What differentiates FigJam from other similar products?

There's nothing really that standout about FigJam. Competitors have better features and better experiences in my opinion.

What is your favorite aspect of this product?

I would say the fact that FigJam is integrated with FIgma. But this product to me is just underwhelming.

What do you dislike most about this product?

FigJam for me has missed the mark with this product. I feel like they could have invested early on by doing some pilot testing with Figma users to even know if we wanted this product at all. The competition is so much better.

What recommendations would you give to someone considering this product?

Just kill this software. I would benefit more from Figma if they focused on creating more usability testing from their product rather than a collaborative platform.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Helps Innovate
  • Reliable

Soham M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Best mindmapping tool

Likeliness to Recommend

10 /10

What differentiates FigJam from other similar products?

User experience is amazing considering any other competitors.

What is your favorite aspect of this product?

Ease of using the product

What do you dislike most about this product?

Nothing at all.

What recommendations would you give to someone considering this product?

Just use it, there is no learning curve. use itt like a pro from day 1.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abdulloh C.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great product, albeit a bit pricey

Likeliness to Recommend

8 /10

What differentiates FigJam from other similar products?

Pools of talent familiar with the tools is great here in Indonesia. Usage as rapid prototyping tools is easy and informative

What is your favorite aspect of this product?

Prototyping tools, ease to annotate designer about UX decisions and such. The interactiveness that can be made by UXD from design phase is very good.

What do you dislike most about this product?

The price and the heavy load.

What recommendations would you give to someone considering this product?

We use this since the talent pool have good confidence in using Figma. That might differ from your area. Overall other similar tools provide similar features. When working in the same company it is worth it to invest in creating reusable company design component to hasten design and development processes.

Pros

  • Reliable
  • Includes Product Enhancements
  • Helps Innovate
  • Performance Enhancing

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Caring

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