Field Nation Customer Reviews 2024

Field Nation

Composite Score

7.9 /10

CX Score

7.9 /10

20 Reviews Write a Review

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What is Field Nation?

Field Nation is the complete field service marketplace and project management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today’s rapidly changing world of work.

Company Details

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Awards & Recognition

Field Nation won the following awards in the Field Service Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

5 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

Field Nation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Field Nation.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

90 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Field Nation?

0% Negative

0% Neutral

100% Positive

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Effective Service

Feature Ratings

Average 85

Service Scheduling

Online Booking

Field Sales Enablement

GPS Tracking

Application Integration

Dashboards, Analytics and Reporting

Field Service Workflow Management

Mobile App

Billing and Invoice Management

Field Service Knowledge Management

Dispatch Management

Vendor Capability Ratings

Average 81

Ease of Customization

Quality of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Field Nation Reviews

Role: Finance
Industry: Transportation
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2023

Preety satisfying review

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Cinthya C.

Role: Vendor Management
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Great for Remote Sites and Emergency Tickets

Likeliness to Recommend

8 /10

What differentiates Field Nation from other similar products?

I think what differentiates the Field Nation team is their support team. If a dispatch goes wrong but you have clear payment contingencies set in place, their support team will assist in resolving the matter with the technician. Field Nation's platform allows you to create an internal talent pool of trustworthy techs, as well as block techs.

What is your favorite aspect of this product?

Field Nation is a tool that has helped our team quickly source, and meet client SLA's. Their large network of techs has helped us especially in situations where we have remote sites, but no internal vendors in the area. The platform also is very helpful when it comes to same day emergency dispatches. It's great to have an additional resource to use when all your internal vendors cannot assist.

What do you dislike most about this product?

I would not recommend to use Field Nation for quoted work. The follow through on timely, accurate, and fair quotes is lacking. It is a risk to dispatch a tech for site surveys, as techs will sometimes not submit quotes or will try add on their own Field Nation Fees to the quotes. Field Nation currently does not have any tools in place for quote standards or to assist techs with generating their own quotes via the platform. I would also not recommend Field Nation for more difficult dispatches that require 2 technicians, as there are no capabilities in the platform that will guarantee 2 techs.

What recommendations would you give to someone considering this product?

I would recommend their team to analyze the platform's capabilities and how that may align with their company needs. Field nation's team is willing to provide ongoing training on their various automation tools and I would recommend them to take advantage of these tools.

Pros

Saves Time
Helps Innovate
Continually Improving Product
Performance Enhancing

Cons

Less Reliable
Charges for Enhancements
Under Delivered

David J.

Role: Sales Marketing
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Ramp Business Up Quickly

Likeliness to Recommend

10 /10

What differentiates Field Nation from other similar products?

Ease of use, well-trained and motivated service contractors; and quality clients/vendors

What is your favorite aspect of this product?

Reports, filters

What do you dislike most about this product?

Categories of Job Type is still broad

What recommendations would you give to someone considering this product?

If you want to lower overhead, expand your company's service area; or if you are a tech looking for some gig work this is the best app in the market.

Pros

Performance Enhancing
Trustworthy
Unique Features
Efficient Service

Cons

Slower Product Innovation
Under Delivered

Field Nation

What is Field Nation?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

Field Nation Ratings

88 Likeliness to Recommend

90 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Field Nation?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Field Nation Reviews

Preety satisfying review

Likeliness to Recommend

Pros

Cinthya C.

Great for Remote Sites and Emergency Tickets

Likeliness to Recommend

Pros

Cons

David J.

Ramp Business Up Quickly

Likeliness to Recommend

Pros

Cons

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Jobber

Feature Ratings

Service Scheduling

Online Booking

Field Sales Enablement

GPS Tracking

Application Integration

Dashboards, Analytics and Reporting

Field Service Workflow Management

Mobile App

Billing and Invoice Management

Field Service Knowledge Management

Dispatch Management

Vendor Capability Ratings

Ease of Customization

Quality of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement