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FastSpring Logo
FastSpring

FastSpring

Composite Score
8.2 /10
CX Score
8.5 /10
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FastSpring
8.2 /10

What is FastSpring?

FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.

Company Details

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Awards & Recognition

FastSpring won the following awards in the B2B eCommerce category

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FastSpring Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FastSpring.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FastSpring?

1% Negative
6% Neutral
93% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 83

Payment Processing

87

Shopping Cart Management

86

Content Localization

85

Multi-Storefront

85

ERP Integration

84

Guided Selling

83

Catalog Management

82

Content Management

82

Order Management

82

Integrated Search

80

Reporting and Analytics

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Vendor Support

85

Ease of IT Administration

84

Quality of Features

83

Breadth of Features

82

Ease of Implementation

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

80

Ease of Customization

78

FastSpring Reviews

Felicit U.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Objective Platform for E-commerce.

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

FastSpring is an accurate platform for e-commerce and business management.

What is your favorite aspect of this product?

FastSpring is competent in receiving the appropriate business payments.

What do you dislike most about this product?

FastSpring is quality in engaging the customers for more satisfaction.

What recommendations would you give to someone considering this product?

FastSpring is a quality and accountable e-commerce Solution for businesses.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Saves Time

Aliya W.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Its simplicity is admirable!

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

I want to start by praising their support staff, who are all friendly and devout. When I have occasionally needed to speak with technical support, their expertise and turnaround times have been excellent. Second, one of its distinctive features is the power to generate a custom estimate for a buyer and then just provide them a link to finish the transaction.

What is your favorite aspect of this product?

The most fascinating aspect to take into account is its simplicity, aside from the fact that it is pretty balanced and neither more user-friendly nor more sophisticated would make it riskier or more challenging for us to utilize. FastSpring is also one of my favorite platforms because it responds quickly to our requests and routinely upgrades the platform to conform to its customer and legal standards while causing the least amount of user interruption possible.

What do you dislike most about this product?

I noticed that the reporting and graphical interface for seeing sales is not as effective as it may be. We require an up-to-date, adaptable reporting interface in addition to a graphical interface for viewing sales and transactions in painstaking depth. Another thing that I loathe is the limited number of payment choices.

What recommendations would you give to someone considering this product?

Well, in my view, if you desire to avoid the struggles of managing an online good selling business, you should have this product. Every complexity along this journey will be addressed by FastSpring. By simply copying an existing product and adding the ability to edit product-specific attributes, new goods may be easily set up.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Alex C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

I am surprised how well it performs

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

In addition to the fact that employing FastSpring totally eliminates the complexity of managing various sales tax concerns across global sales, there are numerous other fascinating advantages that other platforms don't offer such as a fascinating interface and versatile customization and integration possibilities. And also offer various options for obtaining its license.

What is your favorite aspect of this product?

The new and updated UI comes first. Furthermore, based on the high reliability and user-friendliness of the FastSpring system, it has excellent features and capabilities, as well as highly educated and friendly finance professionals and support staff to make sure that we are completely content with their product and service. And the wealth of options the platform offers is what I also appreciate best.

What do you dislike most about this product?

It is not aesthetically pleasing, and I find it troublesome that we cannot handle everything under one roof. And to cut down on confusion, we'd prefer to have everything under one system. FastSpring should simply manage all of our associates, share payments, and more.

What recommendations would you give to someone considering this product?

One of the Platforms where you will be intrigued by both the product and the service is FastSpring. The product is very powerful and extremely helpful, so you'll probably adore it. On the other hand, the online support is first-rate, with easy-to-follow instructions on how to handle any necessary situation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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