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FastSpring Logo
FastSpring

FastSpring

Composite Score
8.2 /10
CX Score
8.5 /10
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FastSpring
8.2 /10

What is FastSpring?

FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.

Company Details

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Awards & Recognition

FastSpring won the following awards in the B2B eCommerce category

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FastSpring Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FastSpring.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FastSpring?

1% Negative
6% Neutral
93% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 83

Payment Processing

87

Shopping Cart Management

86

Content Localization

86

Multi-Storefront

85

ERP Integration

84

Guided Selling

83

Catalog Management

82

Content Management

82

Order Management

82

Integrated Search

80

Reporting and Analytics

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Vendor Support

85

Ease of IT Administration

84

Quality of Features

83

Breadth of Features

82

Ease of Implementation

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

80

Ease of Customization

78

FastSpring Reviews

Daria K.

  • Role: Sales Marketing
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Great features, easy to use, integrations conflict

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

The product is easy to customize, the reports and analytics are quite detailed.

What is your favorite aspect of this product?

Interface, usability

What do you dislike most about this product?

Lack of all integrations

What recommendations would you give to someone considering this product?

Good to test the main features before.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Caring

Vijay D.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Mar 2024

Awesome Tool for Digital Product & Software

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

It's best for online selling and management of your digital product like software and video

What is your favorite aspect of this product?

I first ever find product like this which helping to grow your digital product business

What do you dislike most about this product?

It's a bit difficult to use for a new user and also need update in software

What recommendations would you give to someone considering this product?

It's best application for digital product sales and marketing handling

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

Ralf K.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Procurement Efficiency with FastSpring's

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

FastSpring stands out for its comprehensive purchase order management tools and automated invoicing workflows. FastSpring offers a centralized hub for all procurement activities, including vendor selection, order placement, receipt tracking, and payment processing. Its customization options also allow for tailoring workflows to organizational needs.

What is your favorite aspect of this product?

I appreciate FastSpring's intuitive interface for generating purchase requisitions and converting them into orders with a click. I also like how it streamlines invoice approval through digital routing. FastSpring simplifies order tracking and speeds up billing by integrating with accounting software.

What do you dislike most about this product?

Expanding its supplier database could offer additional value. Currently, users must manually add new partners, but integrating vendor directories would simplify onboarding.

What recommendations would you give to someone considering this product?

FastSpring significantly boosts process efficiency with its automated order and invoicing cycles. Procurement teams managing high purchase volumes find FastSpring invaluable as it allows them to focus on strategic tasks instead of manual work. The time savings more than offset the cost.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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