EZ Texting Customer Reviews 2024

EZ Texting

Composite Score

7.8 /10

CX Score

7.9 /10

22 Reviews Write a Review

Claim Software

What is EZ Texting?

EZ Texting is a SaaS company that delivers the fastest, easiest and most reliable way to connect. It has served over 165,000 customers and is a platform for business users, setting the standard for business texting. EZ Texting messaging solutions allow businesses to quickly and effectively reach and engage their mobile audiences.

Company Details

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Awards & Recognition

EZ Texting won the following awards in the SMS Marketing category

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1 Top Rated Capabilities

1 Top Rated Features

2024

2 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

EZ Texting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on EZ Texting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love EZ Texting?

0% Negative

4% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Scheduled Messaging

Text Messaging

Opt-in

Social Media Marketing Management

Mobile Marketing Management

Loyalty Promotions Management

Marketing Analytics

Communication Archive

Mobile Payments

Application Integration

Surveys Feedback

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Implementation

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Customization

EZ Texting Reviews

Kirsten L.

Role: Sales Marketing
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Easy to use at an affordable price

Likeliness to Recommend

10 /10

What differentiates EZ Texting from other similar products?

EX Texting is easy to setup, easy to use service at an affordable monthly rate. Another big differentiator for me was the ability to get a local identifiable text number.

What is your favorite aspect of this product?

Easy to use UI makes text campaigns quick and efficient. Multiple tools available such as control of keywords, drip campaigns, QR codes, and sign up forms. It is also easy to purchase additional credits when I have a campaign that surpasses my monthly subscription. The team is always looking for ways to improve the program.

What do you dislike most about this product?

I don't really have any dislikes. The only constructive feedback I would give is to perhaps to add agency white label feature to make it easier to manage campaigns for multiple clients.

What recommendations would you give to someone considering this product?

Highly recommend at least giving Eztexting a try. It has helped me manage text marketing both for myself and for my clients. One of my favorite weekly used tools in my marketing toolbox.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Angelica C.

Role: Sales Marketing
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jul 2024

East to use and implement throughout the company

Likeliness to Recommend

10 /10

What differentiates EZ Texting from other similar products?

Very easy to customize different aspects of the message as it pertains to each client when sending to a group of people.

What is your favorite aspect of this product?

The customization features and that we get a text with the delivery report upon completion of each group of text messages sent.

What do you dislike most about this product?

Difficult to have reporting in bulk the way you would for email but it is not bad.

What recommendations would you give to someone considering this product?

Great for two-way communication and customized messages that make the client feel like you are reaching out to them directly instead of as a mass text.

Pros

Enables Productivity
Trustworthy
Unique Features
Efficient Service

Nelly W.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

My Review of EZ Texting

Likeliness to Recommend

8 /10

What differentiates EZ Texting from other similar products?

Unlike other tools, EZ Texting is faster and very reliable when it comes to SMS marketing.

What is your favorite aspect of this product?

I like the ease of reaching our target customers thanks to fast messaging The software is easy to customize Makes marketing easy and fast

What do you dislike most about this product?

No bad experiences with EZ Texting. It has always worked as marketing software.

What recommendations would you give to someone considering this product?

I recommend EZ Texting for business marketing. It is faster, reliable, and very effective.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Effective Service

EZ Texting

What is EZ Texting?

Company Details

Need Assistance?

Awards & Recognition

EZ Texting Ratings

92 Likeliness to Recommend

1 Since last award

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love EZ Texting?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Text Messaging The capability to send messages by SMS in addition to email.

Opt-in Provides an opt-in option for potential subscribers.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

EZ Texting Reviews

Kirsten L.

Easy to use at an affordable price

Likeliness to Recommend

Pros

Angelica C.

East to use and implement throughout the company

Likeliness to Recommend

Pros

Nelly W.

My Review of EZ Texting

Likeliness to Recommend

Pros

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Feature Ratings

Scheduled Messaging

Text Messaging

Opt-in

Social Media Marketing Management

Mobile Marketing Management

Loyalty Promotions Management

Marketing Analytics

Communication Archive

Mobile Payments

Application Integration

Surveys Feedback

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Implementation

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Customization