EZ Texting Customer Reviews 2024

EZ Texting

Composite Score

7.8 /10

CX Score

7.9 /10

22 Reviews Write a Review

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What is EZ Texting?

EZ Texting is a SaaS company that delivers the fastest, easiest and most reliable way to connect. It has served over 165,000 customers and is a platform for business users, setting the standard for business texting. EZ Texting messaging solutions allow businesses to quickly and effectively reach and engage their mobile audiences.

Company Details

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Awards & Recognition

EZ Texting won the following awards in the SMS Marketing category

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1 Top Rated Capabilities

1 Top Rated Features

2024

2 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

EZ Texting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on EZ Texting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love EZ Texting?

0% Negative

4% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Scheduled Messaging

Text Messaging

Opt-in

Social Media Marketing Management

Mobile Marketing Management

Loyalty Promotions Management

Marketing Analytics

Communication Archive

Mobile Payments

Application Integration

Surveys Feedback

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Implementation

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Customization

EZ Texting Reviews

Teresa H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Excellent communication tool, fast and secure

Likeliness to Recommend

7 /10

What differentiates EZ Texting from other similar products?

It is very easy to send messages through your website every month to predefined customer lists, there are many training tools for all functions, the price is also fair once you compare it to the other mass texting services that They are available through the Internet, it also offers the ability to schedule text messages to go out on weekends was very important for us as a company, I can also upload contacts quickly, easily and classify them into groups to send messages to selected people, it also generates a report of incoming and outgoing messages, including the percentage of people who opened the text.

What is your favorite aspect of this product?

I like how simple it is to navigate the site, it is really easy to create messaging platforms, I also liked knowing what number was not working so I could update my contact list, I also love the detailed data reports, I also like being able to edit an old text and quickly prepare a new one, it is very intuitive and can be used without much instruction, the monitoring tools help our company to keep track of all the results of our messages, I also like that each text is recorded and group on whatever keyword the text message was sent to.

What do you dislike most about this product?

So far I have not found any negative aspect of this product, I have nothing bad to comment on, it has only offered me excellent results, I am very satisfied with your service.

What recommendations would you give to someone considering this product?

I would easily recommend this service to a friend or colleague who needs a text messaging service, it is a low cost messaging service that has a simple to use interface and allows easy contact management.

Pros

Continually Improving Product
Effective Service
Inspires Innovation
Client Friendly Policies

EZ Texting

What is EZ Texting?

Company Details

Need Assistance?

Awards & Recognition

EZ Texting Ratings

92 Likeliness to Recommend

1 Since last award

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love EZ Texting?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Text Messaging The capability to send messages by SMS in addition to email.

Opt-in Provides an opt-in option for potential subscribers.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

EZ Texting Reviews

Teresa H.

Excellent communication tool, fast and secure

Likeliness to Recommend

Pros

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1
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Feature Ratings

Scheduled Messaging

Text Messaging

Opt-in

Social Media Marketing Management

Mobile Marketing Management

Loyalty Promotions Management

Marketing Analytics

Communication Archive

Mobile Payments

Application Integration

Surveys Feedback

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Implementation

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Customization