Experian

Experian Health Patient Engagement

Composite Score

7.7 /10

CX Score

7.8 /10

40 Reviews Write a Review

Claim Software

What is Experian Health Patient Engagement?

Give patients tools to settle their bills, manage their accounts, schedule appointments, pre-register online, and view lab results with a self-service portal.

Company Details

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Experian Health Patient Engagement Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Experian Health Patient Engagement.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

86 Plan to Renew

81 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 83%
Negotiation and Contract:: 82%
Conflict Resolution:: 81%
Strategy & Innovation:: 89%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Experian Health Patient Engagement?

11% Negative

8% Neutral

81% Positive

Pros

Respectful
Helps Innovate
Friendly Negotiation
Continually Improving Product

Feature Ratings

Average 83

Patient Flow Management

100

Wait Time Tracking

100

Patient Portal

Patient/ Physician Scheduling

Bed Management

Discharge Management

Medical Billing

Patient Tracking

Patient Engagement

Referral Management

Admissions Management

Vendor Capability Ratings

Average 81

Ease of Customization

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Business Value Created

Experian Health Patient Engagement Reviews

Alexander A.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

Affordable& innovative patient engagement solution

Likeliness to Recommend

10 /10

What differentiates Experian Health Patient Engagement from other similar products?

Unlike similar products, Experian Health Patient Engagement allows you to collect up-front and help patients make informed decisions by generating accurate pricing for authorized services before or at point-of-service. It also provides patients with ability to receive payment estimates, set up payment plans, apply for financial assistance, make payments and schedule appointments from their desktop or mobile device.

What is your favorite aspect of this product?

I really like the Patient Financial Clearance feature, that allows you to assess and assign patients to the appropriate financial pathway based on likelihood to pay and their qualification for assistance to boost collections and satisfaction.

What do you dislike most about this product?

Patient statements could have a lot more customizable fields, that would allow us to customize billing statements and include important updates and messages.

What recommendations would you give to someone considering this product?

If you tired of searching for solution, that can elevate the patient financial experience, by compassionately educating patients about the finances surrounding their care, and also educating staff on the tools and methods for delivering that message, then you should absolutely try this product.

Pros

Continually Improving Product
Trustworthy
Unique Features
Efficient Service

Experian Health Patient Engagement

What is Experian Health Patient Engagement?

Company Details

Need Assistance?

Experian Health Patient Engagement Ratings

78 Likeliness to Recommend

86 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Experian Health Patient Engagement?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patient Flow Management A dashboard tool that monitors the movement of patients through a healthcare facility.

Wait Time Tracking A feature that uses at-a-glance and real-time updates to track and benchmark waiting times.

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Patient/ Physician Scheduling The planning and scheduling of all necessary resources (providers, exam rooms, equipment, investigations, interventions and events) associated with the diagnosi

Bed Management The allocation and provision of beds. It includes the services that are aligned with being cared for by a medical facility.

Discharge Management Includes check out, referral planning, and treatment planning.

Medical Billing Includes online account management, online payments, insurance checks, and online billing.

Patient Tracking Includes pre-admit tracking, patient transfer management, and patient status tracking.

Patient Engagement Includes patient TV time, electronic meal ordering, patient media, and hospital Wi-Fi.

Referral Management Includes contact information maintenance, outreach and campaign management, and referral tracking and monitoring.

Admissions Management Assists in the registration of a patient into a healthcare facility for clinical treatment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Experian Health Patient Engagement Reviews

Alexander A.

Affordable& innovative patient engagement solution

Likeliness to Recommend

Pros

Most Popular Experian Health Patient Engagement Comparisons

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Feature Ratings

Patient Flow Management

Wait Time Tracking

Patient Portal

Patient/ Physician Scheduling

Bed Management

Discharge Management

Medical Billing

Patient Tracking

Patient Engagement

Referral Management

Admissions Management

Vendor Capability Ratings

Ease of Customization

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Business Value Created