Expensify Customer Reviews 2025 | SoftwareReviews

Expensify

Composite Score

8.2 /10

CX Score

8.2 /10

71 Reviews Write a Review

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What is Expensify?

Expensify helps more than 15 million people around the world track expenses, reimburse employees, manage corporate cards, send invoices, pay bills, and book travel. All at the speed of chat.

Company Details

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Awards & Recognition

Expensify won the following awards in the Expense Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

12 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Contract Negotiation

2023

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

11 Top Rated Features

2022

1 Top Rated Capabilities

3 Top Rated Features

2021

Expensify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Expensify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

3
Since last award

95 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value

3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 86%
Negotiation and Contract:: 86%
Conflict Resolution:: 89%
Strategy & Innovation:: 81%
Service Experience:: 84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Expensify?

5% Negative

9% Neutral

86% Positive

Pros

Fair
Altruistic
Transparent
Security Protects

Feature Ratings

Average 87

Receipt Image Submission

Expense Detail Tracking

Expense Policy Aware

Expense Itemization

Optical Character Recognition

Approval Workflow

Mobile App or Mobile Browser Support

Desktop Browser Support

Single Sign-On (SSO)

Multi Currency

Travel Profile

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Expensify Videos

Expensify Reviews

Sukesh H.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Expensify - Great OCR but slightly pricey

Likeliness to Recommend

8 /10

What differentiates Expensify from other similar products?

The Smartscan OCR tech is a life saver. Its more accurate than other players in this space!

What is your favorite aspect of this product?

The OCR tech in expensify is better than other players in this space!

What do you dislike most about this product?

Customer support is slow

What recommendations would you give to someone considering this product?

Since the pricing is high, choose the right subscription plan.

Pros

Unique Features
Security Protects
Reliable
Performance Enhancing

Rahul K.

Role: Operations
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Expensify: Effective & Easy to use

Likeliness to Recommend

9 /10

What differentiates Expensify from other similar products?

Expensify's OCR is more accurate when compared to other players in this space

What is your favorite aspect of this product?

The OCR is accurate most of the time!

What do you dislike most about this product?

Advanced features are more difficult to learn

What recommendations would you give to someone considering this product?

Saves time massively and it is super easy for use! Employees like the ease of use massively, hence worth exploring

Pros

Trustworthy
Efficient Service
Effective Service
Client Friendly Policies

Yaseen M.

Role: Operations
Industry: Machinery
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Expensify is ably good and efficient

Likeliness to Recommend

10 /10

What differentiates Expensify from other similar products?

Mobile and Desktop sync easily and uploading receipts from the photo function is awesome.

What is your favorite aspect of this product?

The ease of use of this program is great, I love the auto fill option when entering receipts from my phone camera and the details captured are most often accurate.

What do you dislike most about this product?

Often the default categories filled in don’t match the correct answer but easy to fix.

What recommendations would you give to someone considering this product?

Couldn’t ask for a better setup. It’s a breeze to create, submit and track an expense report.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Expensify

What is Expensify?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Expensify Ratings

87 Likeliness to Recommend

3 Since last award

95 Plan to Renew

2 Since last award

85 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Expensify?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Expensify Videos

NewDot Explainer - Full - SRM 4k (1)

Expensify Reviews

Sukesh H.

Expensify - Great OCR but slightly pricey

Likeliness to Recommend

Pros

Rahul K.

Expensify: Effective & Easy to use

Likeliness to Recommend

Pros

Yaseen M.

Expensify is ably good and efficient

Likeliness to Recommend

Pros

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Feature Ratings

Receipt Image Submission

Expense Detail Tracking

Expense Policy Aware

Expense Itemization

Optical Character Recognition

Approval Workflow

Mobile App or Mobile Browser Support

Desktop Browser Support

Single Sign-On (SSO)

Multi Currency

Travel Profile

Vendor Capability Ratings

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

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Ease of Data Integration

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