What is Evolve IP CCaaS?
Provide a ‘WOW!’ customer experience with Evolve IP’s omnichannel contact center solution. Our integrated communications and contact center platform will be Purpose-Built® for your business with all of the features you need to run a world-class call center!
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
13
Since last award
96 Plan to Renew
13
Since last award
83 Satisfaction of Cost Relative to Value
11
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Evolve IP CCaaS?
Pros
- Efficient Service
- Fair
- Client's Interest First
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Channel Intake Integration
Workforce Management
Knowledge Management
Call Scripting and Call Flow Management
Screen Prompts
Call Recording
Multi Channel Queue Management
Contact Center Analytics
Skills Based Routing
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Ease of Customization
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Evolve IP CCaaS Reviews
Ben L.
- Role: Consultant
- Industry: Insurance
- Involvement: End User of Application
Submitted Apr 2020
Great performance and good support
Likeliness to Recommend
What differentiates Evolve IP CCaaS from other similar products?
Quality and ease of use
What is your favorite aspect of this product?
More efficient use of resources
What do you dislike most about this product?
Lack of control
What recommendations would you give to someone considering this product?
Great performance and great quality
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
Jeff C.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Apr 2020
Very helpful product
Likeliness to Recommend
What differentiates Evolve IP CCaaS from other similar products?
the support. Whenever there's an issue we always receive quality help and support and resolution is quick.
What is your favorite aspect of this product?
The ease with which we were able to implement it.
What do you dislike most about this product?
I honestly don't know if I can find anything at the moment.
What recommendations would you give to someone considering this product?
Speak with support and get all your questions answered.
Pros
- Effective Service
- Saves Time
- Respectful
- Fair
Please tell us why you think this review should be flagged.
Sarah S.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: Vendor Selection and Purchasing
Submitted Apr 2020
You will not be disappointed! Worth every penny!
Likeliness to Recommend
What differentiates Evolve IP CCaaS from other similar products?
The variety of capabilities and ability to customize to any size demand and unique needs. Kind and thoughtful people working the other end for us.
What is your favorite aspect of this product?
Reporting and data analysis
What do you dislike most about this product?
A lot of things going on and it could use a little more organization but I'd rather more capability and have to look a little than more of the norm and have everything perfectly where you know it is.
What recommendations would you give to someone considering this product?
Be patient and it will be worth the risk. Definitely better customer service and more options. Price is better than the rest.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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