Evolve IP CCaaS Logo
Evolve IP CCaaS Logo
Evolve IP

Evolve IP CCaaS

Composite Score
7.8 /10
CX Score
8.4 /10
Category
Evolve IP CCaaS
7.8 /10

What is Evolve IP CCaaS?

Provide a ‘WOW!’ customer experience with Evolve IP’s omnichannel contact center solution. Our integrated communications and contact center platform will be Purpose-Built® for your business with all of the features you need to run a world-class call center!

Company Details


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Awards & Recognition

Evolve IP CCaaS won the following awards in the Contact Center as a Service - Midmarket category

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Evolve IP CCaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Evolve IP CCaaS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

13
Since last award

96 Plan to Renew

13
Since last award

83 Satisfaction of Cost Relative to Value

11
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Evolve IP CCaaS?

1% Negative
3% Neutral
96% Positive

Pros

  • Efficient Service
  • Fair
  • Client's Interest First
  • Reliable

Feature Ratings

Average 75

Multi Channel Intake Integration

80

Workforce Management

78

Knowledge Management

78

Call Scripting and Call Flow Management

77

Screen Prompts

76

Call Recording

74

Multi Channel Queue Management

73

Contact Center Analytics

72

Skills Based Routing

68

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Vendor Support

84

Ease of Customization

84

Breadth of Features

83

Quality of Features

83

Business Value Created

83

Ease of Data Integration

83

Ease of IT Administration

82

Usability and Intuitiveness

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

78

Evolve IP CCaaS Reviews

Ben L.

  • Role: Consultant
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2020

Great performance and good support

Likeliness to Recommend

7 /10

What differentiates Evolve IP CCaaS from other similar products?

Quality and ease of use

What is your favorite aspect of this product?

More efficient use of resources

What do you dislike most about this product?

Lack of control

What recommendations would you give to someone considering this product?

Great performance and great quality

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

Jeff C.

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2020

Very helpful product

Likeliness to Recommend

6 /10

What differentiates Evolve IP CCaaS from other similar products?

the support. Whenever there's an issue we always receive quality help and support and resolution is quick.

What is your favorite aspect of this product?

The ease with which we were able to implement it.

What do you dislike most about this product?

I honestly don't know if I can find anything at the moment.

What recommendations would you give to someone considering this product?

Speak with support and get all your questions answered.

Pros

  • Effective Service
  • Saves Time
  • Respectful
  • Fair

Sarah S.

  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Apr 2020

You will not be disappointed! Worth every penny!

Likeliness to Recommend

10 /10

What differentiates Evolve IP CCaaS from other similar products?

The variety of capabilities and ability to customize to any size demand and unique needs. Kind and thoughtful people working the other end for us.

What is your favorite aspect of this product?

Reporting and data analysis

What do you dislike most about this product?

A lot of things going on and it could use a little more organization but I'd rather more capability and have to look a little than more of the norm and have everything perfectly where you know it is.

What recommendations would you give to someone considering this product?

Be patient and it will be worth the risk. Definitely better customer service and more options. Price is better than the rest.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

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