What is Evolve IP CCaaS?
Provide a ‘WOW!’ customer experience with Evolve IP’s omnichannel contact center solution. Our integrated communications and contact center platform will be Purpose-Built® for your business with all of the features you need to run a world-class call center!
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
81 Likeliness to Recommend
13
Since last award
96 Plan to Renew
13
Since last award
83 Satisfaction of Cost Relative to Value
11
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Evolve IP CCaaS?
Pros
- Efficient Service
- Fair
- Client's Interest First
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Channel Intake Integration
Workforce Management
Knowledge Management
Call Scripting and Call Flow Management
Screen Prompts
Call Recording
Multi Channel Queue Management
Contact Center Analytics
Skills Based Routing
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Ease of Customization
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Evolve IP CCaaS Reviews
Anne C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2020
product is comparable to other market offerings
Likeliness to Recommend
What differentiates Evolve IP CCaaS from other similar products?
I don't know that it's terribly different from what you're used to overall, but maybe price?
What is your favorite aspect of this product?
Organizing my customer interaction data.
What do you dislike most about this product?
It's not what I was used to using, so picking it up required a bit of a learning curve on my part.
What recommendations would you give to someone considering this product?
It's absolutely worth a try, and you should ask for a free trial to test it out!
Pros
- Reliable
- Efficient Service
- Respectful
- Fair
Cons
- Under Delivered
Please tell us why you think this review should be flagged.
Liz M.
- Role: C-Level
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Apr 2020
Good product
Likeliness to Recommend
What differentiates Evolve IP CCaaS from other similar products?
Too much to list
What is your favorite aspect of this product?
User interface
What do you dislike most about this product?
Cost is high
What recommendations would you give to someone considering this product?
Yes I woyld
Pros
- Over Delivered
- Transparent
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Marcin S.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Apr 2020
Fantastic product
Likeliness to Recommend
What differentiates Evolve IP CCaaS from other similar products?
People, flexibility, innovation
What is your favorite aspect of this product?
Ability to customize
What do you dislike most about this product?
Level of effort to maintain
What recommendations would you give to someone considering this product?
Due diligence on maintenance
Pros
- Fair
- Transparent
- Reliable
- Trustworthy
Cons
- Inhibits Innovation
- Vendor Friendly Policies
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
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