Evolve IP CCaaS Logo
Evolve IP CCaaS Logo
Evolve IP

Evolve IP CCaaS

7.8 /10
Category
Evolve IP CCaaS
7.8 /10

What is Evolve IP CCaaS?

Provide a ‘WOW!’ customer experience with Evolve IP’s omnichannel contact center solution. Our integrated communications and contact center platform will be Purpose-Built® for your business with all of the features you need to run a world-class call center!

Company Details


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Awards & Recognition

Evolve IP CCaaS won the following awards in the Contact Center as a Service - Midmarket category

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Evolve IP CCaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Evolve IP CCaaS.

81 Likeliness to Recommend

13
Since last award

96 Plan to Renew

13
Since last award

83 Satisfaction of Cost Relative to Value

11
Since last award


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Evolve IP CCaaS?

1% Negative
3% Neutral
96% Positive

Pros

  • Efficient Service
  • Fair
  • Client's Interest First
  • Reliable

Feature Ratings

Average 75

Multi Channel Intake Integration

80

Workforce Management

78

Knowledge Management

78

Call Scripting and Call Flow Management

77

Screen Prompts

76

Call Recording

73

Multi Channel Queue Management

73

Contact Center Analytics

72

Skills Based Routing

68

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Vendor Support

84

Ease of Customization

84

Breadth of Features

83

Quality of Features

83

Business Value Created

83

Ease of Data Integration

83

Ease of IT Administration

82

Usability and Intuitiveness

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

78

Evolve IP CCaaS Reviews

Anne C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2020

product is comparable to other market offerings

Likeliness to Recommend

6 /10

What differentiates Evolve IP CCaaS from other similar products?

I don't know that it's terribly different from what you're used to overall, but maybe price?

What is your favorite aspect of this product?

Organizing my customer interaction data.

What do you dislike most about this product?

It's not what I was used to using, so picking it up required a bit of a learning curve on my part.

What recommendations would you give to someone considering this product?

It's absolutely worth a try, and you should ask for a free trial to test it out!

Pros

  • Reliable
  • Efficient Service
  • Respectful
  • Fair

Cons

  • Under Delivered

Liz M.

  • Role: C-Level
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2020

Good product

Likeliness to Recommend

5 /10

What differentiates Evolve IP CCaaS from other similar products?

Too much to list

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Cost is high

What recommendations would you give to someone considering this product?

Yes I woyld

Pros

  • Over Delivered
  • Transparent
  • Helps Innovate
  • Continually Improving Product

Marcin S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2020

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Evolve IP CCaaS from other similar products?

People, flexibility, innovation

What is your favorite aspect of this product?

Ability to customize

What do you dislike most about this product?

Level of effort to maintain

What recommendations would you give to someone considering this product?

Due diligence on maintenance

Pros

  • Fair
  • Transparent
  • Reliable
  • Trustworthy

Cons

  • Inhibits Innovation
  • Vendor Friendly Policies
  • Leverages Incumbent Status

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