Eracent

Eracent IT Management Center

Composite Score

7.3 /10

CX Score

7.8 /10

37 Reviews Write a Review

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What is Eracent IT Management Center?

The IT Management Center™ (ITMC), is a comprehensive lifecycle management for all assets and licenses, providing continuous tracking from planning through refresh/retirement. Supports optimized utilization of all assets from acquisition to disposition, and provides a baseline that is not dependent on dynamic discovery data that can constantly change.

Company Details

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Awards & Recognition

Eracent IT Management Center won the following awards in the Software Asset Management category

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0 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

4 Top Rated Features

2023

Eracent IT Management Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Eracent IT Management Center.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

3
Since last award

93 Plan to Renew

5
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 77%
Negotiation and Contract:: 84%
Conflict Resolution:: 85%
Strategy & Innovation:: 78%
Service Experience:: 87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Eracent IT Management Center?

7% Negative

8% Neutral

85% Positive

Pros

Respectful
Friendly Negotiation
Performance Enhancing
Caring

Feature Ratings

Average 73

Software Recognition Library

Software Usage Metering

Integrated Discovery

Integration with IT Systems

Contract Management

End to End Lifecycle Management

Cloud License Management

Audit Scheduling and Management

Software Inventory Management

Analytics and Reporting

Data Center Analytics

Vendor Capability Ratings

Average 73

Vendor Support

Breadth of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Also Featured in...

IT Asset Management - Enterprise

Score 7.5

View Eracent IT Management Center in this category (opens in a new tab)

Eracent IT Management Center Reviews

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Great features & reporting!! Continually improving

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Trustworthy
Effective Service
Caring

Melonaie G.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

It was a long road to be fully functional.

Likeliness to Recommend

6 /10

What differentiates Eracent IT Management Center from other similar products?

Integration with SCCM and purchasing system.

What is your favorite aspect of this product?

I do not have a favorite.

What do you dislike most about this product?

It is a struggle to get the data I want from the reports. Server information is much better than software inventory from the desktops/laptops.

What recommendations would you give to someone considering this product?

Don't ask for customizations and start with fresh data.

Pros

Friendly Negotiation
Helps Innovate
Performance Enhancing
Efficient Service

Cons

Less Reliable
Less Productive
Commodity Features

Manoj C.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Easy to use. Vendor coordinator support is awesome

Likeliness to Recommend

10 /10

What differentiates Eracent IT Management Center from other similar products?

Eracent ITMC is quite friendlier than others.

What is your favorite aspect of this product?

Server Discovery Part

What do you dislike most about this product?

It took long time to fix the issue if Eracent stop working

What recommendations would you give to someone considering this product?

As Eracent is very easy to use i always suggest to someone to use this

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Eracent IT Management Center

What is Eracent IT Management Center?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Eracent IT Management Center Ratings

81 Likeliness to Recommend

3 Since last award

93 Plan to Renew

5 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Eracent IT Management Center?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets across the cloud and network and collect unused licenses.

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

Integration with IT Systems Integrate with Active Directory, existing inventory tools, other ITSM vendors, and third-party procurement systems.

Contract Management Allocate software to contracts, store all contracts in a central repository, and manage contracts with alerts for upcoming renewals, payments, and expirations.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

Audit Scheduling and Management The solution automates and schedules routine internal software compliance audits to verify compliance with license agreements and identify non-compliance issues

Software Inventory Management Detailed inventory cataloging of all software installations across devices to track exactly how many used and unused licenses are available for each application

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

IT Asset Management - Enterprise

Eracent IT Management Center Reviews

Great features & reporting!! Continually improving

Likeliness to Recommend

Pros

Melonaie G.

It was a long road to be fully functional.

Likeliness to Recommend

Pros

Cons

Manoj C.

Easy to use. Vendor coordinator support is awesome

Likeliness to Recommend

Pros

3
Since last award

5
Since last award

1
Since last award

Feature Ratings

Software Recognition Library

Software Usage Metering

Integrated Discovery

Integration with IT Systems

Contract Management

End to End Lifecycle Management

Cloud License Management

Audit Scheduling and Management

Software Inventory Management

Analytics and Reporting

Data Center Analytics

Vendor Capability Ratings

Vendor Support

Breadth of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training