Epiplex.ai Customer Reviews 2025 | SoftwareReviews

Epiplex.ai

Composite Score

8.4 /10

CX Score

9.1 /10

13 Reviews Write a Review

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What is Epiplex.ai?

Epiplex.ai Enterprise Process Discovery is crafted to enable businesses to capture their processes with precision, one step at a time. It simplifies the recording and analysis of user interactions with computer systems and software applications. It offers invaluable insights into task performance and user interactions with a wide range of software tools and applications. The data captured delivers profound insights into task performance, variations, and workforce productivity.

Company Details

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Epiplex.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Epiplex.ai.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 99%
Negotiation and Contract:: 96%
Conflict Resolution:: 96%
Strategy & Innovation:: 95%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epiplex.ai?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 78

Business Rules Management

Deployment

Process Management

Knowledge and Document Management

Collaboration

Process Simulation and Execution

Analytics and Reporting

Form and Report Building

BPM Workflow and Approvals

Process Modelling and Design

Process Monitoring and Optimization

Vendor Capability Ratings

Average 77

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Breadth of Features

Vendor Support

Ease of Data Integration

Ease of Implementation

Ease of Customization

Epiplex.ai Reviews

Srigopal S.

Role: C-Level
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2020

Versatile product, handles complexities

Likeliness to Recommend

9 /10

What differentiates Epiplex.ai from other similar products?

versatility of the product as it will rake on both "onroad and offroad" driving

What is your favorite aspect of this product?

versatility in that it can handle both happy flows and some difficult ones

What do you dislike most about this product?

UI is what I would think needs improving, i hear its in the roadmap

What recommendations would you give to someone considering this product?

Have a clear blueprint

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Padmashree S.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2020

Fantastic product. Few more features required.

Likeliness to Recommend

10 /10

What differentiates Epiplex.ai from other similar products?

The support from the technical team.

What is your favorite aspect of this product?

Simulation feature

What do you dislike most about this product?

Less number of voices

What recommendations would you give to someone considering this product?

Go for it very good product and customer service.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Badrinarayan M.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

Extremely user friendly and feature rich product

Likeliness to Recommend

10 /10

What differentiates Epiplex.ai from other similar products?

Ease of use

What is your favorite aspect of this product?

The process capture tools in a big advantage

What do you dislike most about this product?

customization or integrations to other systems can get easier

What recommendations would you give to someone considering this product?

Excellent and capable tool, once implemented and utilized well it brings about amazing results

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Epiplex.ai

What is Epiplex.ai?

Company Details

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Awards & Recognition

2021 Data Quadrant Champion

2020 Emotional Footprint Champion

Epiplex.ai Ratings

83 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Epiplex.ai?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Epiplex.ai Reviews

Srigopal S.

Versatile product, handles complexities

Likeliness to Recommend

Pros

Padmashree S.

Fantastic product. Few more features required.

Likeliness to Recommend

Pros

Badrinarayan M.

Extremely user friendly and feature rich product

Likeliness to Recommend

Pros

Feature Ratings

Business Rules Management

Deployment

Process Management

Knowledge and Document Management

Collaboration

Process Simulation and Execution

Analytics and Reporting

Form and Report Building

BPM Workflow and Approvals

Process Modelling and Design

Process Monitoring and Optimization

Vendor Capability Ratings

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Breadth of Features

Vendor Support

Ease of Data Integration

Ease of Implementation

Ease of Customization