Epicor Software

Epicor Prophet 21

Composite Score

6.1 /10

CX Score

6.2 /10

11 Reviews Write a Review

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What is Epicor Prophet 21?

With a half-century of distribution experience, Epicor Prophet 21 helps distributors grow with cloud or on-premises ERP systems that keep them healthy and thriving in today’s highly competitive marketplace.

Company Details

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Epicor Prophet 21 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Epicor Prophet 21.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

2
Since last award

91 Plan to Renew

2
Since last award

67 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epicor Prophet 21?

9% Negative

16% Neutral

75% Positive

Pros

Reliable
Performance Enhancing
Unique Features
Respectful

Cons

Vendor's Interest First
Less Generous
Under Delivered

Feature Ratings

Average 75

Location Management

Invoice Management

Receiving and Put-Away

Pick, Pack & Load

Inventory Management

Purchasing

Shipping Management

Returns Management

Labour Management

Forecasting and Planning

Analytics and Reporting

Vendor Capability Ratings

Average 67

Quality of Features

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Epicor Prophet 21 Reviews

Amir S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Easy to use, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Epicor Prophet 21 from other similar products?

Organized Software

What is your favorite aspect of this product?

Product Features

What do you dislike most about this product?

Integration

What recommendations would you give to someone considering this product?

Online Ecommerce Integration

Pros

Saves Time
Helps Innovate
Continually Improving Product
Unique Features

Aaron P.

Role: C-Level
Industry: Energy
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Easy to use, expensive, org not what it used to be

Likeliness to Recommend

8 /10

What differentiates Epicor Prophet 21 from other similar products?

I haven't had much experience in recent years with similar products, but key features that stood out during product selection were the ability to customize screens and the open nature of the database. The product database is extraordinarily well organized and supports a number of connection types making it easy to extract an analyze business data in a number of different ways.

What is your favorite aspect of this product?

The open database. I've been able to create literally hundreds of customized, user-specific reports and tools to make the system even more usable.

What do you dislike most about this product?

It's not so much the product as it is the company. Pre-private equity acquisition, Epicor (Activant at the time) was such a good company. It was possible to interface with people who cared and drove the direction of the software products they offered. That is a thing of the past. Your best best is interaction with tier 1 support people who change frequently so it's practically impossible to establish good relations with people you can trust.

What recommendations would you give to someone considering this product?

The software is really good, but it is very expensive relative to its capabilities. Do your homework. If you're a durable goods distributor without a lot of project-based orders, it's likely a great fit. But, read all the fine print.

Pros

Reliable
Performance Enhancing
Includes Product Enhancements
Helps Innovate

Cons

Less Efficient Service
Less Effective Service
Less Fair

Role: Finance
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Great software, can improve reporting.

Likeliness to Recommend

9 /10

Pros

Efficient Service
Effective Service
Caring
Appreciates Incumbent Status

Epicor Prophet 21

What is Epicor Prophet 21?

Company Details

Need Assistance?

Awards & Recognition

Epicor Prophet 21 Ratings

75 Likeliness to Recommend

2 Since last award

91 Plan to Renew

2 Since last award

67 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love Epicor Prophet 21?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Location Management Track inventory and view up-to-date inventory information across multiple locations and define physical and virtual warehouse locations.

Invoice Management Includes invoice creation, invoice capturing, invoice approval, and invoice payments.

Receiving and Put-Away Record and direct workers to to the best location to shelve the product.

Pick, Pack & Load Sort and print picking lists and then direct workers to the place where the product is stored and calculate the type and amount of packaging for orders.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Purchasing Storing of supplier information in one place and syncs to inventory levels to manage procurements.

Shipping Management Includes batch orders, packing slips and labels, rate calculations and tracking details.

Returns Management Includes returns quality check, pending returns, and dispute case tracking.

Labour Management Automated schedulers plan and forecast workers needed by day and job type according to procurement and shipping schedules, estimate costs and track key KPIs.

Forecasting and Planning Includes historical "what-if" analysis, data separation, and demand shaping capacity.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Epicor Prophet 21 Reviews

Amir S.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Aaron P.

Easy to use, expensive, org not what it used to be

Likeliness to Recommend

Pros

Cons

Great software, can improve reporting.

Likeliness to Recommend

Pros

2
Since last award

2
Since last award

3
Since last award

Feature Ratings

Location Management

Invoice Management

Receiving and Put-Away

Pick, Pack & Load

Inventory Management

Purchasing

Shipping Management

Returns Management

Labour Management

Forecasting and Planning

Analytics and Reporting

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support