Epiance Customer Reviews 2024

Epiance

Composite Score

8.2 /10

CX Score

9.1 /10

12 Reviews Write a Review

Claim Software

What is Epiance?

Epiance is the leading provider of enterprise software that helps companies manage their IT driven business process transformations successfully. Our products deliver a combination of process automation, knowledge transfer, performance support and process improvement capabilities that reduce costs, increase productivity and improve business performance.

Company Details

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Epiance Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Epiance.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epiance?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 74

Knowledge and Document Management

Process Simulation and Execution

Deployment

Business Rules Management

Process Management

Collaboration

Analytics and Reporting

Form and Report Building

Process Modelling and Design

BPM Workflow and Approvals

Process Monitoring and Optimization

Vendor Capability Ratings

Average 74

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Data Integration

Ease of Implementation

Ease of Customization

Epiance Reviews

Vincent C.

Role: Sales Marketing
Industry: Apparel
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2020

Easy to use and worth the price.

Likeliness to Recommend

7 /10

What differentiates Epiance from other similar products?

It works for me and my business.

What is your favorite aspect of this product?

The balance of an affordable cost and usefulness.

What do you dislike most about this product?

It was a little hard to customize things.

What recommendations would you give to someone considering this product?

It is a good product.

Pros

Saves Time
Helps Innovate
Reliable
Performance Enhancing

Epiance

What is Epiance?

Company Details

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Awards & Recognition

2021 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

Epiance Ratings

83 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Epiance?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Epiance Reviews

Vincent C.

Easy to use and worth the price.

Likeliness to Recommend

Pros

Feature Ratings

Knowledge and Document Management

Process Simulation and Execution

Deployment

Business Rules Management

Process Management

Collaboration

Analytics and Reporting

Form and Report Building

Process Modelling and Design

BPM Workflow and Approvals

Process Monitoring and Optimization

Vendor Capability Ratings

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Data Integration

Ease of Implementation

Ease of Customization