Elcom

Elcom Digital Experience Platform

Composite Score

7.8 /10

CX Score

8.1 /10

21 Reviews Write a Review

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What is Elcom Digital Experience Platform?

Elcom is a powerfully simple .NET Content Management System that provides organizations with the tools to effectively manage their web content management needs.

Company Details

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Awards & Recognition

Elcom Digital Experience Platform won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

8 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Elcom Digital Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Elcom Digital Experience Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

3
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Elcom Digital Experience Platform?

0% Negative

0% Neutral

100% Positive

Pros

Client Friendly Policies
Fair
Acts with Integrity
Includes Product Enhancements

Feature Ratings

Average 84

Standard Templates

Web Publishing Capabilities

E-Commerce Integration

Management Interface

Translation Facilitation

Content Security

Digital Asset Management

Multi Channel Support

Content Repository

Social Media Integration

Analytics and Reporting

Vendor Capability Ratings

Average 85

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Elcom Digital Experience Platform Reviews

Micaela R.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2022

Easy to use, doesn't disappoint

Likeliness to Recommend

9 /10

What differentiates Elcom Digital Experience Platform from other similar products?

Promotes easy to use for non-IT people. This allows IT experts to work on other product enhancements and not focus on maintaining pages

What is your favorite aspect of this product?

The ability to use both HTML and normal editing when creating or editing a page

What do you dislike most about this product?

Not as flexible with the Training Manager features as we would have liked

What recommendations would you give to someone considering this product?

Easy to use for non-IT people. Establish how you would like a page to look before beginning to build. Take full advantage of the training offered

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Caring

Jack L.

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Customisation friendly, cost friendly and flexible

Likeliness to Recommend

10 /10

What differentiates Elcom Digital Experience Platform from other similar products?

Customisation friendly

What is your favorite aspect of this product?

easy to customise and easy to put out websites

What do you dislike most about this product?

Responsiveness may be slow

What recommendations would you give to someone considering this product?

Perfect product for in-house development

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Oct 2022

The support team are very responsive and helpful.

Likeliness to Recommend

8 /10

Pros

Effective Service
Caring
Saves Time
Respectful

Elcom Digital Experience Platform

What is Elcom Digital Experience Platform?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Elcom Digital Experience Platform Ratings

87 Likeliness to Recommend

3 Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Elcom Digital Experience Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Elcom Digital Experience Platform Reviews

Micaela R.

Easy to use, doesn't disappoint

Likeliness to Recommend

Pros

Jack L.

Customisation friendly, cost friendly and flexible

Likeliness to Recommend

Pros

The support team are very responsive and helpful.

Likeliness to Recommend

Pros

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3
Since last award

Feature Ratings

Standard Templates

Web Publishing Capabilities

E-Commerce Integration

Management Interface

Translation Facilitation

Content Security

Digital Asset Management

Multi Channel Support

Content Repository

Social Media Integration

Analytics and Reporting

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization