eClinicalWorks, LLC

eClinical Works Patient Engagement

Composite Score

6.4 /10

CX Score

6.3 /10

40 Reviews Write a Review

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What is eClinical Works Patient Engagement?

eClinical Works Patient Engagement provides a suite of tools focused on making communication between providers and patients secure, easy, and convenient.

Company Details

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eClinical Works Patient Engagement Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on eClinical Works Patient Engagement.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

86 Plan to Renew

71 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love eClinical Works Patient Engagement?

8% Negative

20% Neutral

72% Positive

Pros

Fair
Trustworthy
Effective Service
Acts with Integrity

Cons

Under Delivered

Feature Ratings

Average 75

Patient Flow Management

Wait Time Tracking

Patient/ Physician Scheduling

Medical Billing

Patient Tracking

Patient Portal

Discharge Management

Patient Engagement

Bed Management

Referral Management

Admissions Management

Vendor Capability Ratings

Average 69

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

eClinical Works Patient Engagement Reviews

Alexander A.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

Great EMR for clinics and hospitals!

Likeliness to Recommend

10 /10

What differentiates eClinical Works Patient Engagement from other similar products?

eClinicalWorks is very intuitive and easy to use. Overall, it is an excellent EMR and PM software product that is full of the latest EMR features, which makes seeing patients and running a medical practice or a hospital highly efficient. The customization and interface capabilities is what sets this product apart from other similar products.

What is your favorite aspect of this product?

The registry is the fastest way to get info drilled down to your specific needs. We are using the kiosk and questionnaires. This feature has helped tremendously with meeting Clinical Integration (CI) measures. It has also helped streamline patient check-in and collecting outstanding balances.

What do you dislike most about this product?

eCW offers so many features and options, that I could see a new user potentially being a little overwhelmed at first by all these capabilities. It takes time to learn this system and you have to stay patient. Also, Tech support can be a pain. They often call you back an hour later and can be difficult to understand.

What recommendations would you give to someone considering this product?

Spend time training with their trainers on specific things, that you need help with, to thoroughly learn the system.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2020

Ecw does it's job

Likeliness to Recommend

8 /10

Pros

Enables Productivity
Continually Improving Product
Trustworthy
Effective Service

Cons

Less Caring
Wastes Time
Less Respectful

eClinical Works Patient Engagement

What is eClinical Works Patient Engagement?

Company Details

Need Assistance?

eClinical Works Patient Engagement Ratings

77 Likeliness to Recommend

86 Plan to Renew

71 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+67 Net Emotional Footprint

How much do users love eClinical Works Patient Engagement?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Patient Flow Management A dashboard tool that monitors the movement of patients through a healthcare facility.

Wait Time Tracking A feature that uses at-a-glance and real-time updates to track and benchmark waiting times.

Patient/ Physician Scheduling The planning and scheduling of all necessary resources (providers, exam rooms, equipment, investigations, interventions and events) associated with the diagnosi

Medical Billing Includes online account management, online payments, insurance checks, and online billing.

Patient Tracking Includes pre-admit tracking, patient transfer management, and patient status tracking.

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Discharge Management Includes check out, referral planning, and treatment planning.

Patient Engagement Includes patient TV time, electronic meal ordering, patient media, and hospital Wi-Fi.

Bed Management The allocation and provision of beds. It includes the services that are aligned with being cared for by a medical facility.

Referral Management Includes contact information maintenance, outreach and campaign management, and referral tracking and monitoring.

Admissions Management Assists in the registration of a patient into a healthcare facility for clinical treatment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

eClinical Works Patient Engagement Reviews

Alexander A.

Great EMR for clinics and hospitals!

Likeliness to Recommend

Pros

Ecw does it's job

Likeliness to Recommend

Pros

Cons

Feature Ratings

Patient Flow Management

Wait Time Tracking

Patient/ Physician Scheduling

Medical Billing

Patient Tracking

Patient Portal

Discharge Management

Patient Engagement

Bed Management

Referral Management

Admissions Management

Vendor Capability Ratings

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training