eClinical Works Patient Engagement Logo
eClinical Works Patient Engagement Logo
eClinicalWorks, LLC

eClinical Works Patient Engagement

Composite Score
6.8 /10
CX Score
6.8 /10
Category
eClinical Works Patient Engagement
6.8 /10

What is eClinical Works Patient Engagement?

eClinical Works Patient Engagement provides a suite of tools focused on making communication between providers and patients secure, easy, and convenient.

Company Details


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eClinical Works Patient Engagement Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on eClinical Works Patient Engagement.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

77 Plan to Renew

68 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
70%
Negotiation and Contract:
54%
Conflict Resolution:
75%
Strategy & Innovation:
67%
Service Experience:
70%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love eClinical Works Patient Engagement?

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7% Negative
18% Neutral
75% Positive

Pros

  • Fair
  • Effective Service
  • Acts with Integrity
  • Trustworthy

Cons

  • Under Delivered
  • Less Generous
  • Vendor's Interest First

Feature Ratings

Average 73

Patient Flow Management

81

Wait Time Tracking

81

Patient/ Physician Scheduling

76

Patient Portal

74

Medical Billing

73

Patient Tracking

72

Discharge Management

70

Referral Management

70

Patient Engagement

70

Bed Management

68

Admissions Management

67

Vendor Capability Ratings

Average 67

Ease of IT Administration

72

Breadth of Features

71

Ease of Implementation

71

Product Strategy and Rate of Improvement

69

Quality of Features

68

Business Value Created

68

Usability and Intuitiveness

67

Vendor Support

66

Ease of Customization

64

Ease of Data Integration

63

Availability and Quality of Training

63

eClinical Works Patient Engagement Reviews

Akash H.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy to use. Best support

Likeliness to Recommend

9 /10

What differentiates eClinical Works Patient Engagement from other similar products?

fast support resolution

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Performance

What recommendations would you give to someone considering this product?

Must try,.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yousaf A.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Useful but need some updates in interface

Likeliness to Recommend

7 /10

What differentiates eClinical Works Patient Engagement from other similar products?

eClW makes patient communication easy with their portals, telehealth and reminders. It’s all in one system so no need for extra add ons. The healow app is a plus but the interface feels a bit outdated. Great for eCW users wanting a simple, connected solution.

What is your favorite aspect of this product?

The best thing about eClinicalWorks Patient Engagement is how smoothly it integrates with the EHR. Everything like patient portals, telehealth, and reminders works within the same system, so there’s no need for third party tools.

What do you dislike most about this product?

The interface seems old and it’s not very flexible. It works well but it could be easier to use and customize.

What recommendations would you give to someone considering this product?

If you’re already using eClinicalWorks, this is a great all in one solution for patient communication. It’s easy to manage with built in tools like portals and telehealth.

Pros

  • Saves Time
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Generous

Akash H.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use, nice UI

Likeliness to Recommend

10 /10

What differentiates eClinical Works Patient Engagement from other similar products?

It features a user-friendly patient portal and built-in telehealth capabilities.

What is your favorite aspect of this product?

UI and application flow

What do you dislike most about this product?

Some time slow performance

What recommendations would you give to someone considering this product?

Easy to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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