

eClinical Works Patient Engagement
What is eClinical Works Patient Engagement?
eClinical Works Patient Engagement provides a suite of tools focused on making communication between providers and patients secure, easy, and convenient.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceeClinical Works Patient Engagement Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on eClinical Works Patient Engagement.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
76 Likeliness to Recommend
77 Plan to Renew
68 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 70%
- Negotiation and Contract:
- 54%
- Conflict Resolution:
- 75%
- Strategy & Innovation:
- 67%
- Service Experience:
- 70%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+67 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love eClinical Works Patient Engagement?
Pros
- Fair
- Effective Service
- Acts with Integrity
- Trustworthy
Cons
- Under Delivered
- Less Generous
- Vendor's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Patient Flow Management
Wait Time Tracking
Patient/ Physician Scheduling
Patient Portal
Medical Billing
Patient Tracking
Discharge Management
Referral Management
Patient Engagement
Bed Management
Admissions Management
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Usability and Intuitiveness
Vendor Support
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
eClinical Works Patient Engagement Reviews
Akash H.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Easy to use. Best support
Likeliness to Recommend
What differentiates eClinical Works Patient Engagement from other similar products?
fast support resolution
What is your favorite aspect of this product?
User interface
What do you dislike most about this product?
Performance
What recommendations would you give to someone considering this product?
Must try,.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Yousaf A.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Feb 2025
Useful but need some updates in interface
Likeliness to Recommend
What differentiates eClinical Works Patient Engagement from other similar products?
eClW makes patient communication easy with their portals, telehealth and reminders. It’s all in one system so no need for extra add ons. The healow app is a plus but the interface feels a bit outdated. Great for eCW users wanting a simple, connected solution.
What is your favorite aspect of this product?
The best thing about eClinicalWorks Patient Engagement is how smoothly it integrates with the EHR. Everything like patient portals, telehealth, and reminders works within the same system, so there’s no need for third party tools.
What do you dislike most about this product?
The interface seems old and it’s not very flexible. It works well but it could be easier to use and customize.
What recommendations would you give to someone considering this product?
If you’re already using eClinicalWorks, this is a great all in one solution for patient communication. It’s easy to manage with built in tools like portals and telehealth.
Pros
- Saves Time
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Generous
Please tell us why you think this review should be flagged.

Akash H.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Easy to use, nice UI
Likeliness to Recommend
What differentiates eClinical Works Patient Engagement from other similar products?
It features a user-friendly patient portal and built-in telehealth capabilities.
What is your favorite aspect of this product?
UI and application flow
What do you dislike most about this product?
Some time slow performance
What recommendations would you give to someone considering this product?
Easy to use
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Most Popular eClinical Works Patient Engagement Comparisons
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
