EAB

EAB Starfish

Composite Score

7.1 /10

CX Score

7.2 /10

18 Reviews Write a Review

Claim Software

What is EAB Starfish?

The Starfish platform brings insight to student data and allows campuses to take action and serve students proactively. Starfish removes complicated redundancies and barriers to modernize campuses proactively. We make student intervention easy and integrated. Starfish connects each campus to its students - providing intentional just-in-time intervention and cohort management throughout their journey. Our technology and services enable campuses to become student-ready, scale student support and measure the completion results.

Company Details

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EAB Starfish Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on EAB Starfish.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

5
Since last award

91 Plan to Renew

8
Since last award

79 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love EAB Starfish?

2% Negative

35% Neutral

63% Positive

Pros

Performance Enhancing
Acts with Integrity
Enables Productivity
Reliable

Feature Ratings

Average 81

Student Records

Student Portal

School Administration

Analytics and Reporting

Communications

Scheduling

Student Admissions

Registration and Enrollment

Curriculum Management

Gradebook

Mobility Support

Vendor Capability Ratings

Average 77

Ease of Implementation

Vendor Support

Breadth of Features

Ease of Customization

Quality of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

EAB Starfish Reviews

Craig J.

Role: Sales Marketing
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Product is usable and provides solid ROI.

Likeliness to Recommend

8 /10

What differentiates EAB Starfish from other similar products?

Breadth of integrations and functional benefit to organization

What is your favorite aspect of this product?

Analytics capabilities

What do you dislike most about this product?

Lack of mobile support

What recommendations would you give to someone considering this product?

Spend time doing the training as the capabilities of the product are many and, when trained, users can be quite effective at addressing retention issues

Pros

Enables Productivity
Saves Time
Respectful
Client Friendly Policies

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2021

End User Friendly and Standard Setting Product

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Andrea C.

Role: Student Academic
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

Easy to use and helps with student retention!

Likeliness to Recommend

8 /10

What differentiates EAB Starfish from other similar products?

Starfish allows everyone involved in a student's college success to stay in the loop. When a professor sends a student an early alert, the student's advisor automatically gets copied in and can reach out to the student for help. Starfish also allows professors to highlight specific areas of weakness so students know exactly what they are doing wrong. Starfish also allows professors to make recommendations and referrals to resources on campus that can help students be successful.

What is your favorite aspect of this product?

My favorite aspect of this product is the early alert system. I've worked in higher education as both an instructor and an administrator. I've often found that my students don't know or don't realize they are failing a course. Starfish allows students to recognize their poor performance in a course and make improvements before it's too late. As an instructor, I found that my students were very responsive and immediately contacted me, began turning in work, and showing up for class when they received an early alert. I also like that Starfish makes it easy to refer students to resources on campus and keeps their advisor in the loop.

What do you dislike most about this product?

I don't love that it's called "Starfish." I wish you could customize the program a bit more to fit with your schools mascot/theme. While Starfish is very easy to use, some of the faculty at my school that were not very tech savvy needed extensive, hands on training from me to be able to use the product, which was very time intensive.

What recommendations would you give to someone considering this product?

If you want a product to help with student retention and provide you with data that is easy to analyze, Starfish can help you. I've utilized Starfish at a competitive four year private school and at a local community college, and in both of those settings, students and faculty found Starfish was very beneficial. Faculty can email students to let them know they are failing, tell them face to face, post grades on Blackboard, etc., but something about receiving that "early alert" from Starfish seems to motivate students to turn it around.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

EAB Starfish

What is EAB Starfish?

Company Details

Need Assistance?

EAB Starfish Ratings

76 Likeliness to Recommend

5 Since last award

91 Plan to Renew

8 Since last award

79 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love EAB Starfish?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Student Records Includes student enrollment information, grades, academic history, and class timetables all in a database.

Student Portal An interface that allows for access of academic resources, to-do checklists, calendars, and course materials.

School Administration Includes operations such student budgeting, student personal details, record of attendance, timetable details, and record of marks.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Communications Includes communication portals, secure messaging, and automated alerts.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Student Admissions Includes student qualifications, student certificates, and admission requirements.

Registration and Enrollment Includes forms and procedures, academic requirements, and payment processing.

Curriculum Management Includes course development and scheduling.

Gradebook Includes an individual's marks, progress, and overall appraisal.

Mobility Support Software is optimized for mobile usage.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

EAB Starfish Reviews

Craig J.

Product is usable and provides solid ROI.

Likeliness to Recommend

Pros

End User Friendly and Standard Setting Product

Likeliness to Recommend

Pros

Andrea C.

Easy to use and helps with student retention!

Likeliness to Recommend

Pros

5
Since last award

8
Since last award

4
Since last award

Feature Ratings

Student Records

Student Portal

School Administration

Analytics and Reporting

Communications

Scheduling

Student Admissions

Registration and Enrollment

Curriculum Management

Gradebook

Mobility Support

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Breadth of Features

Ease of Customization

Quality of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training