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Dynamics 365 Customer Insights
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What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Security Protects
- Respectful
- Client Friendly Policies
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Advanced Campaign Management
Marketing Operations Management
Email Marketing Automation
Marketing Asset Management
Marketing Workflow Management
Marketing Analytics
Advanced Data Segmentation
Community Marketing Management
Multi Channel Integration
Social Media Marketing Management
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Quality of Features
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
Dynamics 365 Customer Insights Reviews
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Anshul R.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Sep 2023
Good product to use
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Advanced Reporting and Dashboards: Expand reporting capabilities to include more advanced data visualization options, predictive analytics, and customizable dashboards. E-commerce Integration: Make it easier for businesses with e-commerce operations to connect their online stores to Sales Cloud for unified customer data and order management. Advanced Sales Forecasting: Improve the accuracy of sales forecasting by incorporating external market data, economic indicators, and other relevant factors.
What is your favorite aspect of this product?
Multi-Language and Localization Support
What do you dislike most about this product?
nothing much to dislike other than pricing a lil bit higher
What recommendations would you give to someone considering this product?
Review every feature first then decide also compare with other product
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Cons
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
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Shadrach M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
Great Product, though a bit pricey
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Innovation, ease of Implementation and ease of Integration like D365 sales, AX and customer service.
What is your favorite aspect of this product?
Real time marketing
What do you dislike most about this product?
The design of the marketing/subscription list, users should be provided with varieties of methods to include list member. The current method allows adding one at a time, making it slow and exhausting when creating a list with multiple members.
What recommendations would you give to someone considering this product?
It's a great enterprise for your marketing team.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ronald A.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2023
A complete automation solution.
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
The best part about Dynamic 365 Marketing is that it helps businesses develop and maintain respectful connections with their customers. This platform is very flexible and offers the best options. Utilising Dynamics 365 Marketing has many advantages, including the ability to nurture leads, segment clients, and automate marketing efforts. Additionally, Dynamics 365 Marketing provides users with insights into customer behavior, enabling businesses to make wiser marketing choices.
What is your favorite aspect of this product?
What I like best about Dynamics 365 is that it integrates seamlessly with various applications and Microsoft products, ensuring a seamless and effective workflow across my organization. It also has a user-friendly interface, personalized customer experiences, advanced segmentation and targeting, comprehensive analytics and reporting, and Microsoft’s incredible support. I appreciate how simple it is to visualize data and create rapid charts! It makes analytics extremely simple and straightforward.
What do you dislike most about this product?
The user interface is not very simple. Furthermore, it is fairly complicated and costly for the majority of people.
What recommendations would you give to someone considering this product?
It includes a blend of CRM and ERP skills to help me manage my business or enterprise more easily. Using artificial intelligence techniques, I can analyze and identify customer behaviors. I can learn about customers. It gives methods for increasing consumer involvement. It also provides for simple cost management and finance management for my projects, as well as the development of product strategy. I appreciate being able to go into a customer’s journey and observe how they interact with my platforms and content.
Pros
- Efficient Service
- Respectful
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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