Dynamics 365 Customer Insights Logo
Dynamics 365 Customer Insights Logo
Microsoft Corporation

Dynamics 365 Customer Insights

Composite Score
8.0 /10
CX Score
8.2 /10
Dynamics 365 Customer Insights
8.0 /10

What is Dynamics 365 Customer Insights?

Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.

Company Details


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Awards & Recognition

Dynamics 365 Customer Insights won the following awards in the Marketing Platforms - Enterprise category

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Dynamics 365 Customer Insights Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Customer Insights.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Customer Insights?

1% Negative
11% Neutral
88% Positive

Pros

  • Security Protects
  • Respectful
  • Client Friendly Policies
  • Acts with Integrity

Feature Ratings

Average 84

Advanced Campaign Management

87

Marketing Operations Management

86

Email Marketing Automation

85

Marketing Asset Management

84

Marketing Workflow Management

84

Marketing Analytics

84

Advanced Data Segmentation

83

Community Marketing Management

82

Multi Channel Integration

82

Social Media Marketing Management

78

Mobile Marketing Management

76

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Data Integration

83

Quality of Features

81

Ease of IT Administration

79

Breadth of Features

79

Availability and Quality of Training

79

Vendor Support

78

Dynamics 365 Customer Insights Reviews

Agatka J.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

An Efficient Manager

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

User can import and share data with ease on this platform. It allows users’ to give feedbacks so the platform would be making changes according to users’ preferences. This platform has a low price as compared to other applications. It does most of the work of user by itself providing them ease. This is proven to be quiet helpful and flexible with whole lot of functionalities.

What is your favorite aspect of this product?

It integrates well with other applications in this way users’ get different and many new features by just using a single platform. It allows users’ to check their status of the project, customer information and several other tasks while being offline.

What do you dislike most about this product?

The price of this platform is higher applications. It also requires user to work for the notifications to get started. It is a drawback because user can miss their important details and work stuff because of this issue.

What recommendations would you give to someone considering this product?

It should make the notification feature better and fast. This would attract a greater amount of audience. The price should be a little low for better user experience.

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Inspires Innovation

Ae-Cha S.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

An amazing platform to use,

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

We are attempting to handle marketing automation and dribble campaigns with elements. We are utilizing the social features so we can plan social media posts somewhat early and have elements post them for us.

What is your favorite aspect of this product?

I like the UI. Seeing it's perfect and basic and the navigation bars are up and down the left side and simple to find and navigate. I consider a few of the menus are superior to different items out there.

What do you dislike most about this product?

I could do without that it doesn't necessarily in all cases do what you'd like it to do. Now and again the substance you put in disappears for not a really obvious explanation or things your size doesn't remain as such. I figure they could do a ton of improvements by adding essential features that different items as of now appear to have.

What recommendations would you give to someone considering this product?

It has an awesome correspondence with different Dynamics items, it explicitly helps us in making email marketing with formats and that's just the beginning... It has greeting pages so you can get experiences and advance your item by acquiring messages as forces to be reckoned with demand news refreshes in regards to their necessities. I don't think it needs improvement from any perspective, I'm totally content with it and I really do suggest it.

Pros

  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Respectful

Jonas S.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

More appropriate option than any Other software

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

The product is owned by the boss of the software industry Microsoft due to which it is a very reliable software. The security features are very strong thus, it provides full security to the marketing data. We are using it for years as a marketing tool we have good exceptional results and it has made our tasks easier than ever.

What is your favorite aspect of this product?

Microsoft Dynamics 365 is a complete marketing solution owned by Microsoft. The solution is very appropriate for marketing activities. The benefit of using the tool is easy marketing. The marketing campaigns are easily managed through this tool for which I am very thankful to Microsoft.

What do you dislike most about this product?

I have to check the scheduled tasks always. Which is pretty annoying. If I am making a calendar, I need a complete alert system about the event. The notification feature should be introduced to make things easier.

What recommendations would you give to someone considering this product?

I would like to recommend it to all big and small businesses. This is a more appropriate option than any other marketing tool. It will help you manage your marketing tasks on your own so you can save marketing costs.

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Trustworthy