


Dynamics 365 Customer Insights

What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceDynamics 365 Customer Insights Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Dynamics 365 Customer Insights.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Security Protects
- Respectful
- Client Friendly Policies
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Advanced Campaign Management
Marketing Operations Management
Email Marketing Automation
Marketing Asset Management
Marketing Workflow Management
Marketing Analytics
Advanced Data Segmentation
Community Marketing Management
Multi Channel Integration
Social Media Marketing Management
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Quality of Features
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
Dynamics 365 Customer Insights Reviews

Agatka J.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2022
An Efficient Manager
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
User can import and share data with ease on this platform. It allows users’ to give feedbacks so the platform would be making changes according to users’ preferences. This platform has a low price as compared to other applications. It does most of the work of user by itself providing them ease. This is proven to be quiet helpful and flexible with whole lot of functionalities.
What is your favorite aspect of this product?
It integrates well with other applications in this way users’ get different and many new features by just using a single platform. It allows users’ to check their status of the project, customer information and several other tasks while being offline.
What do you dislike most about this product?
The price of this platform is higher applications. It also requires user to work for the notifications to get started. It is a drawback because user can miss their important details and work stuff because of this issue.
What recommendations would you give to someone considering this product?
It should make the notification feature better and fast. This would attract a greater amount of audience. The price should be a little low for better user experience.
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.

Ae-Cha S.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2022
An amazing platform to use,
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
We are attempting to handle marketing automation and dribble campaigns with elements. We are utilizing the social features so we can plan social media posts somewhat early and have elements post them for us.
What is your favorite aspect of this product?
I like the UI. Seeing it's perfect and basic and the navigation bars are up and down the left side and simple to find and navigate. I consider a few of the menus are superior to different items out there.
What do you dislike most about this product?
I could do without that it doesn't necessarily in all cases do what you'd like it to do. Now and again the substance you put in disappears for not a really obvious explanation or things your size doesn't remain as such. I figure they could do a ton of improvements by adding essential features that different items as of now appear to have.
What recommendations would you give to someone considering this product?
It has an awesome correspondence with different Dynamics items, it explicitly helps us in making email marketing with formats and that's just the beginning... It has greeting pages so you can get experiences and advance your item by acquiring messages as forces to be reckoned with demand news refreshes in regards to their necessities. I don't think it needs improvement from any perspective, I'm totally content with it and I really do suggest it.
Pros
- Performance Enhancing
- Effective Service
- Inspires Innovation
- Respectful
Please tell us why you think this review should be flagged.
Jonas S.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted May 2022
More appropriate option than any Other software
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
The product is owned by the boss of the software industry Microsoft due to which it is a very reliable software. The security features are very strong thus, it provides full security to the marketing data. We are using it for years as a marketing tool we have good exceptional results and it has made our tasks easier than ever.
What is your favorite aspect of this product?
Microsoft Dynamics 365 is a complete marketing solution owned by Microsoft. The solution is very appropriate for marketing activities. The benefit of using the tool is easy marketing. The marketing campaigns are easily managed through this tool for which I am very thankful to Microsoft.
What do you dislike most about this product?
I have to check the scheduled tasks always. Which is pretty annoying. If I am making a calendar, I need a complete alert system about the event. The notification feature should be introduced to make things easier.
What recommendations would you give to someone considering this product?
I would like to recommend it to all big and small businesses. This is a more appropriate option than any other marketing tool. It will help you manage your marketing tasks on your own so you can save marketing costs.
Pros
- Respectful
- Helps Innovate
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
