Microsoft Corporation

Dynamics 365 Commerce

Composite Score

7.9 /10

CX Score

8.3 /10

32 Reviews Write a Review

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What is Dynamics 365 Commerce?

Create exceptional shopping experiences. Elevate your brand with Dynamics 365 Commerce. Deliver personalized, seamless shopping experiences across physical and digital channels.

Company Details

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Dynamics 365 Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 99%
Negotiation and Contract:: 83%
Conflict Resolution:: 95%
Strategy & Innovation:: 95%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Commerce?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 80

Dashboard

Customer Relationship Management

Sales Transactions

Analytics and Reporting

E-Commerce Integration

POS

Employee Mobile

Supplier Management

Customer Loyalty Programs

Promotions Management

Inventory Management

Vendor Capability Ratings

Average 79

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Availability and Quality of Training

Also Featured in...

Retail POS

Score 7.8

View Dynamics 365 Commerce in this category (opens in a new tab)

Dynamics 365 Commerce Reviews

Sanjay N.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

It gives lot of Personalization, it is inexpensive

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Commerce from other similar products?

It gives lot of Personalization and it has lot of choice and convience. It has quick customer support and inexpensive compare to others.

What is your favorite aspect of this product?

Builtin web customer insights and loyalty program. It gives lot of extensions and able to track product info, categories about customers. It also has better decision making tools like forecasting customer demand etc.

What do you dislike most about this product?

It has very heavy software. Sometimes it confuses customers while working.

What recommendations would you give to someone considering this product?

Definitely will suggest to use it because of inexpensive and the customisation it gives helpna lot.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Ria S.

Role: C-Level
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Impressive solution

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Commerce from other similar products?

Microsoft Dynamics can easily be integrated into other Microsoft products. Data can be utilized to develop real time dashboards and aid in decision making process.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Dynamics is the customization features and availability of professional templates. Also, the conversion of Raw data into visual diagrams helps demonstrate its performance in real time.

What do you dislike most about this product?

Since I've been using this tool, there has been no interactions that I was unhappy about. For persons new to this solution, the interface can be daunting, but one is quickly able to learn, navigate and use the software effectively.

What recommendations would you give to someone considering this product?

Definitely give this product a try! It's helpful and convenient, which yields favorable results.

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Inspires Innovation

Brian D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

A personalized shopping experience is possible.

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Commerce from other similar products?

Artificial intelligence and machine learning are useful to integrate your back-office processes, retail operations, giving your consumers a seamless experience with personalized suggestions. You can set up eCommerce, tailor it to meet the size and demands of your business, and add the features you want to your website, such as marketing videos, product display pages, and product suggestions.

What is your favorite aspect of this product?

I like Microsoft Dynamics 365, through campaigns, emails and phone calls, commerce allows us to produce leads. We can also automate the lead generation process. It helps us unify our sales and marketing operations through data from common applications and marketing automation. It allows us to market, communicate and target individual customers with our offers.

What do you dislike most about this product?

The amount of data storage is restricted. You must have a fast internet connection to avoid delays.

What recommendations would you give to someone considering this product?

I recommend Microsoft Dynamics 365 Commerce because the Customer Insight tool enables detailed customer profiling, data mapping and segmentation, optimal action suggestions, and unique machine learning models. You can use real-time analytics from your marketing app to forecast consumer intent and engage with them at the right time and with the right content.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dynamics 365 Commerce

What is Dynamics 365 Commerce?

Company Details

Need Assistance?

Dynamics 365 Commerce Ratings

85 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dynamics 365 Commerce?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

POS Includes cash register, card readers, invoicing, and bar code scanner.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Customer Loyalty Programs Includes customer recognition and reward program or points.

Promotions Management Includes marketing advertisements and discounted items.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Retail POS

Dynamics 365 Commerce Reviews

Sanjay N.

It gives lot of Personalization, it is inexpensive

Likeliness to Recommend

Pros

Ria S.

Impressive solution

Likeliness to Recommend

Pros

Brian D.

A personalized shopping experience is possible.

Likeliness to Recommend

Pros

Feature Ratings

Dashboard

Customer Relationship Management

Sales Transactions

Analytics and Reporting

E-Commerce Integration

POS

Employee Mobile

Supplier Management

Customer Loyalty Programs

Promotions Management

Inventory Management

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Availability and Quality of Training