Microsoft Corporation

Dynamics 365 Commerce

Composite Score

7.9 /10

CX Score

8.3 /10

32 Reviews Write a Review

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What is Dynamics 365 Commerce?

Create exceptional shopping experiences. Elevate your brand with Dynamics 365 Commerce. Deliver personalized, seamless shopping experiences across physical and digital channels.

Company Details

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Dynamics 365 Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 99%
Negotiation and Contract:: 83%
Conflict Resolution:: 95%
Strategy & Innovation:: 95%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Commerce?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 80

Dashboard

Customer Relationship Management

Sales Transactions

Analytics and Reporting

E-Commerce Integration

POS

Employee Mobile

Supplier Management

Customer Loyalty Programs

Promotions Management

Inventory Management

Vendor Capability Ratings

Average 79

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Availability and Quality of Training

Also Featured in...

Retail POS

Score 7.8

View Dynamics 365 Commerce in this category (opens in a new tab)

Dynamics 365 Commerce Reviews

Guilherme K.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

amazing features

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Commerce from other similar products?

Your integration with ecossistem

What is your favorite aspect of this product?

Integrations with powersutomate

What do you dislike most about this product?

Complexity

What recommendations would you give to someone considering this product?

Data management

Pros

Performance Enhancing
Effective Service
Saves Time
Helps Innovate

Kristen M.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Great product

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Commerce from other similar products?

Unified Platform: Dynamics 365 Commerce is part of the broader Dynamics 365 ecosystem, which includes modules for sales, customer service, finance, and more. The integration of these modules creates a unified platform, allowing businesses to manage various aspects of their operations seamlessly. Omnichannel Capabilities: Dynamics 365 Commerce provides omnichannel capabilities, enabling businesses to engage with customers across multiple channels, including online stores, physical stores, call centers, and social media. This ensures a consistent and cohesive customer experience.

What is your favorite aspect of this product?

Connected Customer Experiences: The solution focuses on creating connected customer experiences. It allows businesses to personalize interactions based on customer preferences and behavior, providing a more tailored and engaging experience.

What do you dislike most about this product?

Consider Scalability: Assess the scalability of the platform to ensure it can grow with your business. Whether you are a small business planning to expand or a large enterprise, Dynamics 365 Commerce should be able to scale to meet your evolving needs.

What recommendations would you give to someone considering this product?

Take Advantage of Trial or Demo: Many software providers, including Microsoft, often offer trials or demos of their products. Take advantage of this to explore the features and functionalities of Dynamics 365 Commerce hands-on. This can give you a better understanding of how the platform works in a real-world scenario.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rakesh R.

Role: Information Technology
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Likeliness to Recommend

10 /10

Dynamics 365 Commerce

What is Dynamics 365 Commerce?

Company Details

Need Assistance?

Dynamics 365 Commerce Ratings

85 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dynamics 365 Commerce?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

POS Includes cash register, card readers, invoicing, and bar code scanner.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Customer Loyalty Programs Includes customer recognition and reward program or points.

Promotions Management Includes marketing advertisements and discounted items.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Retail POS

Dynamics 365 Commerce Reviews

Guilherme K.

amazing features

Likeliness to Recommend

Pros

Kristen M.

Great product

Likeliness to Recommend

Pros

Rakesh R.

Likeliness to Recommend

Feature Ratings

Dashboard

Customer Relationship Management

Sales Transactions

Analytics and Reporting

E-Commerce Integration

POS

Employee Mobile

Supplier Management

Customer Loyalty Programs

Promotions Management

Inventory Management

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Availability and Quality of Training