Microsoft Corporation

Dynamics 365 Commerce

Composite Score

7.7 /10

CX Score

8.2 /10

28 Reviews Write a Review

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What is Dynamics 365 Commerce?

Create exceptional shopping experiences. Elevate your brand with Dynamics 365 Commerce. Deliver personalized, seamless shopping experiences across physical and digital channels.

Company Details

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Dynamics 365 Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Commerce?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 80

Customer Relationship Management

Sales Transactions

Dashboard

Analytics and Reporting

E-Commerce Integration

Employee Mobile

Promotions Management

POS

Customer Loyalty Programs

Supplier Management

Inventory Management

Vendor Capability Ratings

Average 78

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Vendor Support

Quality of Features

Business Value Created

Also Featured in...

Retail POS

Score 7.8

View Dynamics 365 Commerce in this category (opens in a new tab)

Dynamics 365 Commerce Reviews

Kristen M.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Great product

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Commerce from other similar products?

Unified Platform: Dynamics 365 Commerce is part of the broader Dynamics 365 ecosystem, which includes modules for sales, customer service, finance, and more. The integration of these modules creates a unified platform, allowing businesses to manage various aspects of their operations seamlessly. Omnichannel Capabilities: Dynamics 365 Commerce provides omnichannel capabilities, enabling businesses to engage with customers across multiple channels, including online stores, physical stores, call centers, and social media. This ensures a consistent and cohesive customer experience.

What is your favorite aspect of this product?

Connected Customer Experiences: The solution focuses on creating connected customer experiences. It allows businesses to personalize interactions based on customer preferences and behavior, providing a more tailored and engaging experience.

What do you dislike most about this product?

Consider Scalability: Assess the scalability of the platform to ensure it can grow with your business. Whether you are a small business planning to expand or a large enterprise, Dynamics 365 Commerce should be able to scale to meet your evolving needs.

What recommendations would you give to someone considering this product?

Take Advantage of Trial or Demo: Many software providers, including Microsoft, often offer trials or demos of their products. Take advantage of this to explore the features and functionalities of Dynamics 365 Commerce hands-on. This can give you a better understanding of how the platform works in a real-world scenario.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rakesh R.

Role: Information Technology
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Likeliness to Recommend

10 /10

Ria S.

Role: C-Level
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Impressive solution

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Commerce from other similar products?

Microsoft Dynamics can easily be integrated into other Microsoft products. Data can be utilized to develop real time dashboards and aid in decision making process.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Dynamics is the customization features and availability of professional templates. Also, the conversion of Raw data into visual diagrams helps demonstrate its performance in real time.

What do you dislike most about this product?

Since I've been using this tool, there has been no interactions that I was unhappy about. For persons new to this solution, the interface can be daunting, but one is quickly able to learn, navigate and use the software effectively.

What recommendations would you give to someone considering this product?

Definitely give this product a try! It's helpful and convenient, which yields favorable results.

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Inspires Innovation

Dynamics 365 Commerce

What is Dynamics 365 Commerce?

Company Details

Need Assistance?

Dynamics 365 Commerce Ratings

85 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Dynamics 365 Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Promotions Management Includes marketing advertisements and discounted items.

POS Includes cash register, card readers, invoicing, and bar code scanner.

Customer Loyalty Programs Includes customer recognition and reward program or points.

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Also Featured in...

Retail POS

Dynamics 365 Commerce Reviews

Kristen M.

Great product

Likeliness to Recommend

Pros

Rakesh R.

Likeliness to Recommend

Ria S.

Impressive solution

Likeliness to Recommend

Pros

Feature Ratings

Customer Relationship Management

Sales Transactions

Dashboard

Analytics and Reporting

E-Commerce Integration

Employee Mobile

Promotions Management

POS

Customer Loyalty Programs

Supplier Management

Inventory Management

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Vendor Support

Quality of Features

Business Value Created