Microsoft Corporation

Dynamics 365 Business Central

Composite Score

8.1 /10

CX Score

8.4 /10

36 Reviews Write a Review

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What is Dynamics 365 Business Central?

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central—a comprehensive business management solution designed for small to medium-sized businesses.

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Dynamics 365 Business Central Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Business Central.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

5
Since last award

97 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value

4
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 87%
Conflict Resolution:: 89%
Strategy & Innovation:: 85%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Business Central?

1% Negative

9% Neutral

90% Positive

Pros

Security Protects
Trustworthy
Efficient Service
Fair

Feature Ratings

Average 87

Accounting and Financial Management

Industry Specific Capabilities

Procurement Management

Supply Chain Management

BI and Performance Management

Analytics and Reporting

Service Management

Customer Relationship Management

Job and Project Management

Governance Risk and Compliance

Human Capital Management

Vendor Capability Ratings

Average 84

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

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Discrete Manufacturing ERP

Score 7.7

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Dynamics 365 Business Central Reviews

Cyrille M.

Role: Consultant
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Easy to implement, easy to customize, easy to use

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Business Central from other similar products?

Dynamics 365 Business Central is part of all Microsoft family software suite available on the market

What is your favorite aspect of this product?

Easy to implement, easy to use

What do you dislike most about this product?

The product needs some accelerators (tasks automations) in order to support high volumes of transactions (these automations can be made with easy customizations)

What recommendations would you give to someone considering this product?

Find the good reseller to support your project, Find a third party consultant to help your organisation to manage the implementation and the relationship with the reseller Allocate the best company resources to this project Try to keep it simple Take one bite at a time

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Cons

Charges for Enhancements

Jessica D.

Role: Public Sector
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Comprehensive Cloud ERP with Integration Challenge

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Business Central from other similar products?

Dynamics 365 Business Central is distinguished through native integration in the environment of Microsoft. With native integration with Office 365 tools, including deep integration with Office 365 tools, including Office 365 programs and specifically deep integration with Office 365 for contact and customer engagements and Excel for analysis, a harmonized environment with increased productivity is developed. Integration with Power BI for complex analysis and with Power Automate for workflows maximizes a full-fledged business platform with tools one feels most at ease within a native environment.

What is your favorite aspect of this product?

My favorite feature in Dynamics 365 Business Central is role-based user experience. Role Centers in the system provide personalised dashboards and lists of actions based on a user's job role. Role Centers contribute a lot towards enhancing productivity for a user, with information and actions most relevant to them displayed at one go, minimizing the time consumed in searching through the system. With a feature of customizability for Role Centers, any user can have access to tools and information most utilized for them at any given point in time.

What do you dislike most about this product?

One aspect I have an issue within Dynamics 365 Business Central is its reporting function. Despite having a basic reporting function, custom reporting can sometimes require technical expertise or a third-party tool. The report designer in the system can be cumbersome to use, and complex reports can require AL programming language skills. That can make it not necessarily simple for non-tech users to produce custom reports in a timely manner and thus can hinder timely data-driven decision processes.

What recommendations would you give to someone considering this product?

For businesses contemplating Dynamics 365 Business Central, I encourage them to make use of the free testing period to thoroughly review its viability for your specific requirements. Pay specific attention to its integration with your existing Microsoft tools and processes. Have your key representatives in a variety of departments utilize the system during testing to confirm that it can address a variety of requirements for your business. In addition, use an experienced Microsoft partner who can educate best practice for its installation and customize the system for your specific processes.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

CURTIS C.

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

I really enjoy this product. Great features.

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Business Central from other similar products?

The many features.

What is your favorite aspect of this product?

The ease of use & features.

What do you dislike most about this product?

I haven't found anything to dislike.

What recommendations would you give to someone considering this product?

Do your homework. Make sure its the right products for what you need it to be.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Dynamics 365 Business Central

What is Dynamics 365 Business Central?

Company Details

Book a Free Demo Today!

Awards & Recognition

Dynamics 365 Business Central Ratings

86 Likeliness to Recommend

5 Since last award

97 Plan to Renew

2 Since last award

89 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Dynamics 365 Business Central?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Discrete Manufacturing ERP

Dynamics 365 Business Central Reviews

Cyrille M.

Easy to implement, easy to customize, easy to use

Likeliness to Recommend

Pros

Cons

Jessica D.

Comprehensive Cloud ERP with Integration Challenge

Likeliness to Recommend

Pros

CURTIS C.

I really enjoy this product. Great features.

Likeliness to Recommend

Pros

Most Popular Dynamics 365 Business Central Comparisons

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Feature Ratings

Accounting and Financial Management

Industry Specific Capabilities

Procurement Management

Supply Chain Management

BI and Performance Management

Analytics and Reporting

Service Management

Customer Relationship Management

Job and Project Management

Governance Risk and Compliance

Human Capital Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features