Microsoft Corporation

Dynamics 365 Business Central

Composite Score

7.8 /10

CX Score

7.9 /10

24 Reviews Write a Review

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What is Dynamics 365 Business Central?

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central—a comprehensive business management solution designed for small to medium-sized businesses.

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Dynamics 365 Business Central Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Business Central.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Business Central?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Trustworthy
Acts with Integrity
Continually Improving Product

Feature Ratings

Average 79

Inventory Management

Accounting and Financial Management

Quality Management

Analytics and Reporting

Supply Chain Management

Production Management

Customer Relationship Management

Procurement Management

BOM Management

Engineering Data Management

Engineering Change Order

Vendor Capability Ratings

Average 79

Ease of Data Integration

Ease of Implementation

Vendor Support

Ease of Customization

Business Value Created

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Also Featured in...

Enterprise Resource Planning - Midmarket

Score 7.3

View Dynamics 365 Business Central in this category (opens in a new tab)

Dynamics 365 Business Central Reviews

Moon A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

Dynamics 365 Business Central has good integration

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Business Central from other similar products?

Dynamics 365 Business Central is an ERP platform that tracks invoicing, orders, and other financial data. Its easy-to-use interface makes getting things manageable. Our financials, sales, service, and operational processes can be automated thanks to its excellent customization capabilities. Exceptional human resource management, especially payroll because it's hosted in the cloud, requires little to no upkeep. I like Business Central's out-of-the-box functionality, but there are a thousand ISV to fill the gap. Microsoft updates and improves this software for end-users. So, it's the best ERP.

What is your favorite aspect of this product?

Our company uses it to create and track purchase orders. It ensures that cloud technology is adopted quickly and is excellent for financial reports and client invoices. The use of in-the-moment data insights can help us improve our operations. It delivers better results and is easy to customize, which benefits the organization.

What do you dislike most about this product?

Dynamics 365 Business Central requires consultants, experts, and additional software to work. For workflow and dashboard analytics customizations, it is severely limited. The app is hard to customize and configure. Some users find the UI overwhelming. Compared to other apps, it can feel a little slow.

What recommendations would you give to someone considering this product?

Dynamics 365 Business Central has ease of setting up and integration. Its quality improves effectiveness. Flexibility when transitioning from a manual or outdated ERP can be helpful. Workflows and automation can reduce errors and save time and money for your business. I recommend this suite because it has multidimensional functionality.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Asha Y.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

The best tool for your business .

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Business Central from other similar products?

Dynamics 365 Business Central is user friendly which took us a very short time to be trained ,It has more customization options to suit each business needs,It also has on premise and on cloud options this has helped people to work from different location at their homes especially this pandemic times.

What is your favorite aspect of this product?

It has a very straight forward and interactive dashboard ,it has also made work very interdependence this enhancing team work

What do you dislike most about this product?

It always keeps on bringing new errors which we are not able to troubleshoot ,also when downloading the job queue it locks out all other end users

What recommendations would you give to someone considering this product?

Its user friendly, with customized options to meet business and clients needs. It also accommodates large number of users at a given time . whenever we experience the system failure they have a very dedicated and reliable customer support teams 24/7.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Rajesh K.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Navision ERP Application is perfect for SME

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Business Central from other similar products?

For SME, It is cheaper and all modules available

What is your favorite aspect of this product?

Administration and easy to use

What do you dislike most about this product?

nothing as such

What recommendations would you give to someone considering this product?

Yes,Its a perfect solution for ERP for all SME's

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Dynamics 365 Business Central

What is Dynamics 365 Business Central?

Company Details

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Awards & Recognition

Dynamics 365 Business Central Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Dynamics 365 Business Central?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Quality Management Includes quality planning, quality control, inspection programming, and quality assurance.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Production Management Includes production tracking, production planning, and production visibility.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

BOM Management Ability to effectively manage Bill of Materials

Engineering Data Management Administer data related to engineering applications

Engineering Change Order Ability to managed ECO - a document outlining changes in components and assemblies.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Enterprise Resource Planning - Midmarket

Dynamics 365 Business Central Reviews

Moon A.

Dynamics 365 Business Central has good integration

Likeliness to Recommend

Pros

Asha Y.

The best tool for your business .

Likeliness to Recommend

Pros

Rajesh K.

Navision ERP Application is perfect for SME

Likeliness to Recommend

Pros

Most Popular Dynamics 365 Business Central Comparisons

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SAP Business One

1
Since last award

1
Since last award

Feature Ratings

Inventory Management

Accounting and Financial Management

Quality Management

Analytics and Reporting

Supply Chain Management

Production Management

Customer Relationship Management

Procurement Management

BOM Management

Engineering Data Management

Engineering Change Order

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Vendor Support

Ease of Customization

Business Value Created

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement