Microsoft Corporation

Dynamics 365 Business Central

Composite Score

7.8 /10

CX Score

7.9 /10

24 Reviews Write a Review

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What is Dynamics 365 Business Central?

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central—a comprehensive business management solution designed for small to medium-sized businesses.

Company Details

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Dynamics 365 Business Central Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Business Central.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Business Central?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Trustworthy
Acts with Integrity
Continually Improving Product

Feature Ratings

Average 79

Inventory Management

Accounting and Financial Management

Quality Management

Analytics and Reporting

Supply Chain Management

Production Management

Customer Relationship Management

Procurement Management

BOM Management

Engineering Data Management

Engineering Change Order

Vendor Capability Ratings

Average 79

Ease of Data Integration

Ease of Implementation

Vendor Support

Ease of Customization

Business Value Created

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Also Featured in...

Enterprise Resource Planning - Midmarket

Score 7.3

View Dynamics 365 Business Central in this category (opens in a new tab)

Dynamics 365 Business Central Reviews

Nikita J.

Role: Consultant
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to Use, Configure and Implement!

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Business Central from other similar products?

Business Central is pretty easy to use and implement with Microsoft Learn providing a plethora of content for self learning,

What is your favorite aspect of this product?

Easy Integrations. Business Central is so easy to integrate with any third party tools with the use of APIs and built in extensions that it almost seems like anything is possible in BC.

What do you dislike most about this product?

Banking and reconciliation features could've been a little better.

What recommendations would you give to someone considering this product?

Go for it if you want to standardize Business Processes for SMEs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Alden R.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

365 Dynamics is a state of the art ERP solution

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Business Central from other similar products?

It goes a long way to facilitate project success and optimize supply chain management. It is also possible to get world class security and compliance and it makes it easier to make data driven decisions.

What is your favorite aspect of this product?

The ability to deliver exceptional service and elevate my customer's journey truly stands out.

What do you dislike most about this product?

The licensing options begin at 70 US dollars per user per month which is a bit steep to implement across the board.

What recommendations would you give to someone considering this product?

Go for it in case if you are looking to integrate your business systems. It was also named ERP of the year in 2023 by Forbes Advisor which proves my point.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Omollo G.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Best Discrete Manufacturing Tool

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Business Central from other similar products?

What makes Dynamics 365 Business Central great are its many capabilities including enterprise resource planning

What is your favorite aspect of this product?

I like that Dynamics 365 Business Central is resourceful and comes with great capabilities and a manageable cost

What do you dislike most about this product?

No hates as Dynamics 365 Business Central has met our needs beyond doubt

What recommendations would you give to someone considering this product?

I recommend Dynamics 365 Business Central as it is the best when it comes to discrete management

Pros

Helps Innovate
Trustworthy
Unique Features
Efficient Service

Dynamics 365 Business Central

What is Dynamics 365 Business Central?

Company Details

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Awards & Recognition

Dynamics 365 Business Central Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Dynamics 365 Business Central?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Quality Management Includes quality planning, quality control, inspection programming, and quality assurance.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Production Management Includes production tracking, production planning, and production visibility.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

BOM Management Ability to effectively manage Bill of Materials

Engineering Data Management Administer data related to engineering applications

Engineering Change Order Ability to managed ECO - a document outlining changes in components and assemblies.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Enterprise Resource Planning - Midmarket

Dynamics 365 Business Central Reviews

Nikita J.

Easy to Use, Configure and Implement!

Likeliness to Recommend

Pros

Alden R.

365 Dynamics is a state of the art ERP solution

Likeliness to Recommend

Pros

Omollo G.

Best Discrete Manufacturing Tool

Likeliness to Recommend

Pros

Most Popular Dynamics 365 Business Central Comparisons

Acumatica Cloud ERP - Manufacturing Edition

Oracle E-Business Suite

Tally ERP 9

SAP S/4HANA Cloud

SAP ERP

SAP Business One

1
Since last award

1
Since last award

Feature Ratings

Inventory Management

Accounting and Financial Management

Quality Management

Analytics and Reporting

Supply Chain Management

Production Management

Customer Relationship Management

Procurement Management

BOM Management

Engineering Data Management

Engineering Change Order

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Vendor Support

Ease of Customization

Business Value Created

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement