Dynamics 365 Business Central Logo
Dynamics 365 Business Central Logo
Microsoft Corporation

Dynamics 365 Business Central

Composite Score
7.8 /10
CX Score
7.9 /10
Category
Dynamics 365 Business Central
7.8 /10

What is Dynamics 365 Business Central?

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central—a comprehensive business management solution designed for small to medium-sized businesses.

Company Details


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Awards & Recognition

Dynamics 365 Business Central won the following awards in the Discrete Manufacturing ERP category

Dynamics 365 Business Central Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Business Central.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Business Central?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Trustworthy
  • Acts with Integrity
  • Continually Improving Product

Feature Ratings

Average 79

Inventory Management

83

Accounting and Financial Management

82

Quality Management

82

Analytics and Reporting

81

Supply Chain Management

81

Production Management

80

Customer Relationship Management

77

Procurement Management

77

BOM Management

75

Engineering Data Management

70

Engineering Change Order

70

Vendor Capability Ratings

Average 79

Ease of Data Integration

85

Ease of Implementation

85

Vendor Support

82

Ease of Customization

81

Business Value Created

80

Usability and Intuitiveness

79

Breadth of Features

77

Availability and Quality of Training

77

Ease of IT Administration

75

Quality of Features

75

Product Strategy and Rate of Improvement

72

Dynamics 365 Business Central Reviews

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Easy to use, easy to customise, easy on pocket

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Trustworthy
  • Caring
  • Client Friendly Policies

Saikumar P.

  • Role: Finance
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Excellent UI and one stop shop for all your querie

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Business Central from other similar products?

The dashboard and the UI, framework. Ease of access and the credibility. The ERP covers most of all the modules which are useful for an organisation like finance, HR, payroll and SCM and all these modules are perfect for the organisation to cope up with the trend.

What is your favorite aspect of this product?

The user interface is very easy that the end users can easily understand after giving a small introduction about the product this is what that makes differentiated from other tools available in the market

What do you dislike most about this product?

The response time from the Microsoft and the updates being tricky and some more modules needs to be added to make it a better ERP in the market

What recommendations would you give to someone considering this product?

Price ease of access

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Tarun M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Streamlined Efficiency and Innovative Solutions

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Business Central from other similar products?

Dynamics 365 Business Central stands out for its seamless integration with other Microsoft tools, offering a cohesive ecosystem that enhances overall efficiency. The user-friendly interface makes navigation a breeze, even for those less tech-savvy. The platform's scalability is impressive, adapting seamlessly to the evolving needs of our business. Unlike some competitors, the continuous updates and improvements reflect a commitment to staying ahead in the tech game. Overall, it's the combination of user-friendliness, integration capabilities, scalability, and ongoing improvements that truly sets Dynamics 365 Business Central apart

What is your favorite aspect of this product?

One of the standout features for me is the sheer adaptability of Dynamics 365 Business Central. It seamlessly molds itself to our unique business processes, offering a level of flexibility that's hard to come by. The intuitive interface is another game-changer; it doesn't feel like you need a tech degree to navigate through it. And let's talk about the real-time insights – having that kind of data at your fingertips is a game-changer for decision-making. It's these aspects, the adaptability, user-friendly interface, and powerful insights, that make Dynamics 365 Business Central a top pick for me

What do you dislike most about this product?

The only thing that I dislike is its occasional glitches that appear in the system updates. While they don't happen too often, when they do, it disrupts the flow a bit. Also, the pricing structure can be a bit tricky to navigate, especially for smaller businesses on a tighter budget. But, on the whole, considering the benefits, these are more like minor inconveniences rather than deal-breakers

What recommendations would you give to someone considering this product?

For anyone eyeing Dynamics 365 Business Central, my advice would be to invest some time upfront in fully understanding your business needs and the specific functionalities you require. The platform is feature-rich, and tailoring it to your needs can make a world of difference. Also, don't shy away from leveraging the support resources – Microsoft's support has been quite responsive in my experience. Lastly, stay updated on the latest features and updates; they often bring valuable enhancements. It's all about aligning the power of Dynamics 365 Business Central with your unique business requirements.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Effective Service

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