Dynamics 365 Business Central Logo
Dynamics 365 Business Central Logo
Microsoft Corporation

Dynamics 365 Business Central

Composite Score
8.0 /10
CX Score
8.3 /10
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Dynamics 365 Business Central
8.0 /10

What is Dynamics 365 Business Central?

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central—a comprehensive business management solution designed for small to medium-sized businesses.

Company Details

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Awards & Recognition

Dynamics 365 Business Central won the following awards in the Enterprise Resource Planning - Midmarket category

Dynamics 365 Business Central Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Business Central.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

4
Since last award

97 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value

3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
87%
Conflict Resolution:
88%
Strategy & Innovation:
85%
Service Experience:
88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Business Central?

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1% Negative
10% Neutral
89% Positive

Pros

  • Security Protects
  • Trustworthy
  • Efficient Service
  • Fair

Feature Ratings

Average 86

Accounting and Financial Management

93

Industry Specific Capabilities

85

Procurement Management

85

Supply Chain Management

84

BI and Performance Management

84

Analytics and Reporting

83

Service Management

83

Customer Relationship Management

82

Job and Project Management

80

Governance Risk and Compliance

77

Human Capital Management

76

Vendor Capability Ratings

Average 83

Breadth of Features

87

Business Value Created

85

Ease of Data Integration

84

Ease of IT Administration

84

Ease of Implementation

83

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Vendor Support

81

Quality of Features

81

Dynamics 365 Business Central Reviews

Harry G.

  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Flexible SMB Solution.

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Business Central from other similar products?

The key distinguishing characteristic is Business Central's flexibility in terms of its options for deployment. As a cloud-first platform, it can, in fact, have an on-premises and a hybrid model, offering companies a range of options best for them and compliance needs. With its flexibility and its scalability for small companies, through to larger, mid-enterprise companies, it is a flexible solution that can grow with a growing company over a span of years.

What is your favorite aspect of this product?

Business Central allows one to assign numerous dimensions to a single transaction, providing a convenient mechanism for financial information analysis in terms of numerous dimensions of a business. With such a feature, one can have in-depth analysis and reporting with no complex chart of accounts, and easier information can be derived about many dimensions of a business's performance. Dimension combination can even allow one to have a predefined mechanism for combining dimensions, and financial management can become easier for numerous departments or even for numerous projects.

What do you dislike most about this product?

The area of concern is performance, and in terms of processing high volumes of information, in fact, particularly for complex queries and high-value transactions, performance and slow performance and even timeouts have been experienced by users. For companies with high volumes of transactions and companies with real-time analysis requirements, it can become a big issue. As much improvement, for instance, in performance in general, performance can become an issue for productivity and for even for user satisfaction, particularly for companies with high-growing volumes of information requirements.

What recommendations would you give to someone considering this product?

With its feature breadth, new users can become intimidated, and a proper training program is critical to successful adoption. Having in-house champions, who can become expert masters in individual modules and mentor coworkers, can have a significant impact. Besides, budget for ongoing training in a position to keep pace with new additions and enhancements, since new releases run regularly, providing additional value to your operations. By focusing on user adoption and ongoing improvement, you can maximize Business Central value and drive long-term success with the platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Perfect Enterprise level Use case

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Business Central from other similar products?

Seamless Integration with Office 365: Business Central integrates natively with Office 365 applications like Outlook, Excel, and Word, enabling users to perform tasks within these familiar interfaces. For example, users can create quotes directly from Outlook emails.

What is your favorite aspect of this product?

Integration with Power BI: This allows for advanced data visualization and analytics, making it easier to track KPIs and other important metrics

What do you dislike most about this product?

Pricing can be more competitive

What recommendations would you give to someone considering this product?

D365 BC offers a broad range of functionalities covering financial management, supply chain management, project management, service management, manufacturing, and human resources.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dhatri M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

A good product with wide customisations

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Business Central from other similar products?

The level of customisations that Dynamics allows the customers is amazing. It has all the features and runs smoothly. It has never crashed and is pretty fast compared to other GLs.

What is your favorite aspect of this product?

Whenever a record of any type be it invoice or bill is created or a payment is made and we ran into some errors, it would suggest the recommended approach to resolve the error and also has the option to apply the recommended approach which is really super smart and an amazing feature. This actually helps save a lot of time.

What do you dislike most about this product?

The documentation doesn't contain all of the details and How It Works page isn't much helpful. I would say initial integration will take a bit time to research and come to completion.

What recommendations would you give to someone considering this product?

This is a pretty amazing software for all of cash flow needs and a great product with so many features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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