Dropbox Sign Logo Award Winner Product Badge
Dropbox Sign Logo Award Winner Product Badge
Dropbox

Dropbox Sign

Composite Score
9.2 /10
CX Score
9.2 /10
Category
Dropbox Sign
9.2 /10

What is Dropbox Sign?

Dropbox Sign allows you to electronically request and add legally valid signatures to any document, from new hire agreements to loans, to NDAs. Dropbox Sign is available in an intuitive web interface, a developer-friendly API, or as a Salesforce add-on.

Company Details


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Awards & Recognition

Dropbox Sign won the following awards in the Electronic Signature category

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Dropbox Sign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Sign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

93 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Sign?

3% Negative
6% Neutral
91% Positive

Pros

  • Client Friendly Policies
  • Security Protects
  • Fair
  • Trustworthy

Feature Ratings

Average 93

User-Friendly

95

E-Signatures

94

Digital Signature

93

Audit Trail

93

Workflow

92

Mobile

92

Regulatory Compliance

92

Notifications

91

Third-Party Integration

91

Cloud/On-Prem/Hybrid Deployment

91

Security

91

Vendor Capability Ratings

Average 91

Ease of Implementation

95

Business Value Created

93

Availability and Quality of Training

93

Usability and Intuitiveness

92

Ease of IT Administration

92

Product Strategy and Rate of Improvement

91

Breadth of Features

91

Ease of Data Integration

91

Ease of Customization

91

Vendor Support

90

Quality of Features

89

Dropbox Sign Reviews

Anthony M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Strong brand + ease of use

Likeliness to Recommend

8 /10

What differentiates Dropbox Sign from other similar products?

We used the product when it was HelloSign, prior to being purchased by Dropbox. The emphasis on simplicity and intuitive design is what drew us to the product and with Dropbox's acquisition, the addition of their brand makes for a stronger value proposition, particularly in security.

What is your favorite aspect of this product?

Intuitive, easy UI

What do you dislike most about this product?

Since being acquired by Dropbox, we've experienced some stability/reliability issues. We've had submissions disappear after being sent out for e-signatures, where signees are unable to pull up the document when clicking the link to proceed to do so. Had to reinitiate the process from scratch, resulting in confusion and delays in contract execution.

What recommendations would you give to someone considering this product?

Our overall rating is buoyed by our HelloSign experience. With the acquisition by Dropbox being within the last year, we are still assessing if the issues we've experienced have completely gone away and that the previous reliability will return as the norm. Our recommendation is to test drive it on the free version and compare to other options before making a full commitment. The Dropbox brand is a strengthener and should result in it being a more robust platform vs. its prior iteration. For the long term, it will probably become close to a no-brainer decision as a result.

Pros

  • Enables Productivity
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Reliable
  • Less Efficient Service
  • Less Effective Service

Chairs B.

  • Role: Public Sector
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

An E-Office That Knows No to All Limitations

Likeliness to Recommend

9 /10

What differentiates Dropbox Sign from other similar products?

No time limit of accessing our services.

What is your favorite aspect of this product?

Large area coverage without additional staffs.

What do you dislike most about this product?

Time by time price hicks.

What recommendations would you give to someone considering this product?

You can now work border-free and out of timezones limitations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Alexis S.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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