Dropbox Sign Logo Award Winner Product Badge
Dropbox Sign Logo Award Winner Product Badge
Dropbox

Dropbox Sign

Composite Score
9.2 /10
CX Score
9.3 /10
Category
Dropbox Sign
9.2 /10

What is Dropbox Sign?

Dropbox Sign allows you to electronically request and add legally valid signatures to any document, from new hire agreements to loans, to NDAs. Dropbox Sign is available in an intuitive web interface, a developer-friendly API, or as a Salesforce add-on.

Company Details


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Awards & Recognition

Dropbox Sign won the following awards in the Electronic Signature category

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Dropbox Sign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Sign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Sign?

2% Negative
5% Neutral
93% Positive

Pros

  • Client Friendly Policies
  • Security Protects
  • Fair
  • Enables Productivity

Feature Ratings

Average 93

User-Friendly

96

E-Signatures

94

Digital Signature

93

Audit Trail

93

Workflow

93

Mobile

93

Regulatory Compliance

92

Third-Party Integration

92

Cloud/On-Prem/Hybrid Deployment

92

Notifications

92

Security

91

Vendor Capability Ratings

Average 92

Ease of Implementation

94

Availability and Quality of Training

93

Ease of IT Administration

93

Business Value Created

93

Usability and Intuitiveness

92

Product Strategy and Rate of Improvement

92

Ease of Data Integration

91

Ease of Customization

91

Vendor Support

91

Breadth of Features

91

Quality of Features

91

Dropbox Sign Reviews

Joe V.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Perform All Tasks From Anywhere

Likeliness to Recommend

9 /10

What differentiates Dropbox Sign from other similar products?

Easy to manage multiple signatures from different people at different locations.

What is your favorite aspect of this product?

Slack integration which notifies me when one has signed.

What do you dislike most about this product?

I have no dislike on this tool

What recommendations would you give to someone considering this product?

Have a relief on online transactions.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Skylar W.

  • Role: Industry Specific Role
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Excellent Service Desk

Likeliness to Recommend

9 /10

What differentiates Dropbox Sign from other similar products?

Services are accessible at anytime anywhere with the available device

What is your favorite aspect of this product?

Simplified usability and accessibility.

What do you dislike most about this product?

Nothing at all.

What recommendations would you give to someone considering this product?

Perfect and secure.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anthony M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Strong brand + ease of use

Likeliness to Recommend

8 /10

What differentiates Dropbox Sign from other similar products?

We used the product when it was HelloSign, prior to being purchased by Dropbox. The emphasis on simplicity and intuitive design is what drew us to the product and with Dropbox's acquisition, the addition of their brand makes for a stronger value proposition, particularly in security.

What is your favorite aspect of this product?

Intuitive, easy UI

What do you dislike most about this product?

Since being acquired by Dropbox, we've experienced some stability/reliability issues. We've had submissions disappear after being sent out for e-signatures, where signees are unable to pull up the document when clicking the link to proceed to do so. Had to reinitiate the process from scratch, resulting in confusion and delays in contract execution.

What recommendations would you give to someone considering this product?

Our overall rating is buoyed by our HelloSign experience. With the acquisition by Dropbox being within the last year, we are still assessing if the issues we've experienced have completely gone away and that the previous reliability will return as the norm. Our recommendation is to test drive it on the free version and compare to other options before making a full commitment. The Dropbox brand is a strengthener and should result in it being a more robust platform vs. its prior iteration. For the long term, it will probably become close to a no-brainer decision as a result.

Pros

  • Enables Productivity
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Reliable
  • Less Efficient Service
  • Less Effective Service

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