Dropbox

Dropbox Business

Composite Score

9.0 /10

CX Score

9.3 /10

704 Reviews Write a Review

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What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details

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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

0 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Respectful
Acts with Integrity
Helps Innovate

Feature Ratings

Average 86

Team Collaboration

Access Control and Rights Management

Drag and Drop User Interface

Real-Time Synchronization

Enterprise Grade Security Controls

Audit Trail

Mobility Support

Electronic Signatures

Large File Optimization

Data Loss Prevention

3rd-Party Integrations

Vendor Capability Ratings

Average 85

Ease of Implementation

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Vendor Support

Dropbox Business Reviews

Saqib C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Reliable cloud storage with flexibility and backup

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

I love how DropBox uses your operating system's native file manager rather than reinventing the wheel. The way it integrates into both Windows and MacOS is seamless, with all the syncing happening in the background across all devices as long as they're connected to the internet.

What is your favorite aspect of this product?

With dropbox I can access my files on all my different systems. I often need for work offline and I am very happy with dropbox's seamless synchronization and I never have to think about merging versions from different sites. I also l like the ability to have all my files downloaded on certain critical computers, while I can just have cloud access through my phone or just log in through the browser, should I need to.

What do you dislike most about this product?

This feels strange to say but I can honestly not think about anything I dislike about dropbox. All systems have their quirks, but dropbox's UI and organization just works very well with my way of thinking and doing things.

What recommendations would you give to someone considering this product?

Highly recommended product with one of the best cloud storage capability and offers flexibility.

Pros

Acts with Integrity
Enables Productivity
Efficient Service
Effective Service

Parth M.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Application is great. Needs some update.

Likeliness to Recommend

8 /10

What differentiates Dropbox Business from other similar products?

Dropbox doesn’t look very promising. It looks like old version. Needs improvement.

What is your favorite aspect of this product?

It can be added to pc and phone. Sharing file easily.

What do you dislike most about this product?

Not very user friendly. Needs new update.

What recommendations would you give to someone considering this product?

Use it on desktop and mobile together. It’s easy to synchronise.

Pros

Caring
Efficient Service
Effective Service
Respectful

Alex W.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Smart Storage, Smarter Collaboration

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

You’re not just storing files; you’re working on them in real time, and everyone’s on the same page—literally. No endless back-and-forth emails with attachments

What is your favorite aspect of this product?

I don’t need to keep everything on my hard drive—just what I’m currently working on. And when I do need an older file, it’s like magic; I click, and it’s there, synced and ready.

What do you dislike most about this product?

What bugs me the most is the file versioning. Sure, it’s there, but the interface for it feels clunky. If I’m trying to revert a file to an earlier version, it’s like a scavenger hunt to find the right one.

What recommendations would you give to someone considering this product?

It’s easy for things to get chaotic if everyone’s dumping files everywhere. Also, if you’re juggling a lot of data, upgrade your internet speed—Dropbox likes to sync, and it can hog your bandwidth.

Pros

Helps Innovate
Efficient Service
Inspires Innovation
Acts with Integrity

Dropbox Business

What is Dropbox Business?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Dropbox Business Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dropbox Business?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Access Control and Rights Management Ability to discretely control who can access the file.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Audit Trail View all previous activity including any recent edits and user access.

Mobility Support Software is optimized for mobile usage.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Large File Optimization Contains optimizations for transfers of large files.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Dropbox Business Reviews

Saqib C.

Reliable cloud storage with flexibility and backup

Likeliness to Recommend

Pros

Parth M.

Application is great. Needs some update.

Likeliness to Recommend

Pros

Alex W.

Smart Storage, Smarter Collaboration

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Access Control and Rights Management

Drag and Drop User Interface

Real-Time Synchronization

Enterprise Grade Security Controls

Audit Trail

Mobility Support

Electronic Signatures

Large File Optimization

Data Loss Prevention

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Vendor Support