Dropbox

Dropbox Business

Composite Score

9.0 /10

CX Score

9.3 /10

706 Reviews Write a Review

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What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details

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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

0 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Respectful
Saves Time
Acts with Integrity

Feature Ratings

Average 86

Team Collaboration

Access Control and Rights Management

Real-Time Synchronization

Drag and Drop User Interface

Enterprise Grade Security Controls

Audit Trail

Mobility Support

Large File Optimization

Electronic Signatures

Data Loss Prevention

3rd-Party Integrations

Vendor Capability Ratings

Average 85

Ease of Implementation

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Vendor Support

Dropbox Business Reviews

Akshay S.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

A Necessity for Businesses of All Sizes

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

Dropbox Business is an online file-sharing and storage service that offers users a personal account and a business account. The business account offers features such as unlimited storage, user management, and remote wipe.

What is your favorite aspect of this product?

The favorite aspect of Dropbox Business is that it provides a way to store and share files securely and easily between employees.

What do you dislike most about this product?

Dropbox Business is not always reliable. Sometimes it is slow to upload or download files, or it will not connect to the internet. This can be frustrating when you are trying to get work done.

What recommendations would you give to someone considering this product?

If you are considering Dropbox Business, I would recommend signing up for a free trial and testing out the features to see if they fit your needs. I would also recommend reading reviews online to get an idea of what other users think about the product.

Pros

Performance Enhancing
Enables Productivity
Helps Innovate
Continually Improving Product

Eleanor L.

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Costly but a bit secure data storage option

Likeliness to Recommend

8 /10

What differentiates Dropbox Business from other similar products?

I adore how simple it's to locate ANYTHING—and how fast. Each of our customers' files, dating back several years, are simply accessible, easily shared, and constantly available. We may also regulate the share ability and withdraw it as required when tasks are completed. Dropbox makes it easy for me to interact with my colleagues.

What is your favorite aspect of this product?

We were searching for an online cloud storing, uploading, and collaboration platform that was both safe and accessible. We evaluated several systems, and Dropbox was among them. Since Dropbox has become our main file storing and sharing solution, we are fortunate to save a significant amount of time and cost.

What do you dislike most about this product?

Cost is significantly more than most other market choices for the comparable storage capacity. Less safe since there is no end-to-end data encryption method.

What recommendations would you give to someone considering this product?

I would strongly recommend organizations to thoroughly analyze all security issues prior investing in Dropbox. Several solid options are found in the marketplace currently that are not always safer than Dropbox however, also much less expensive.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Eric E.

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy document syncing and management

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

It's easy to sync everything with your desktop without having all of your files take up space on your hard drive with their selective sync.

What is your favorite aspect of this product?

The selective sync functionality is great. I can see all of my files that are in Dropbox, but the only files that I've synced locally take up any disk space.

What do you dislike most about this product?

The web UI isn't the best, but I typically only use the computer app.

What recommendations would you give to someone considering this product?

I use several tools for cloud storage for different things. Dropbox is perfect for admin roles or people who aren't used to Google Drive. Give it a shot to see if it fits into your workflow before simply defaulting to something else.

Pros

Reliable
Enables Productivity
Effective Service
Saves Time

Cons

Commodity Features

Dropbox Business

What is Dropbox Business?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Dropbox Business Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dropbox Business?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Access Control and Rights Management Ability to discretely control who can access the file.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Audit Trail View all previous activity including any recent edits and user access.

Mobility Support Software is optimized for mobile usage.

Large File Optimization Contains optimizations for transfers of large files.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Dropbox Business Reviews

Akshay S.

A Necessity for Businesses of All Sizes

Likeliness to Recommend

Pros

Eleanor L.

Costly but a bit secure data storage option

Likeliness to Recommend

Pros

Eric E.

Easy document syncing and management

Likeliness to Recommend

Pros

Cons

Most Popular Dropbox Business Comparisons

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Zoho WorkDrive

1
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Feature Ratings

Team Collaboration

Access Control and Rights Management

Real-Time Synchronization

Drag and Drop User Interface

Enterprise Grade Security Controls

Audit Trail

Mobility Support

Large File Optimization

Electronic Signatures

Data Loss Prevention

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Vendor Support