Dropbox

Dropbox Business

Composite Score

9.0 /10

CX Score

9.3 /10

707 Reviews Write a Review

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What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details

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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

0 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Respectful
Saves Time
Acts with Integrity

Feature Ratings

Average 86

Team Collaboration

Access Control and Rights Management

Real-Time Synchronization

Drag and Drop User Interface

Enterprise Grade Security Controls

Audit Trail

Mobility Support

Large File Optimization

Electronic Signatures

3rd-Party Integrations

Data Loss Prevention

Vendor Capability Ratings

Average 85

Ease of Implementation

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Vendor Support

Dropbox Business Reviews

Khandakar R.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

"Premier Cloud Storage Service"

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

Dropbox Business has better features than other programs.

What is your favorite aspect of this product?

After years of using it, I'm still certain that Dropbox is the clear leader in the cloud storage business. In order to stay up with the competition, Dropbox is constantly releasing new features. The absence of Zero-knowledge encryption, for example, makes me think that the corporation should do better when it comes to privacy.

What do you dislike most about this product?

When moving from a free account to a paid one, Dropbox might be pricey. You'll have to spend extra if you want an office outfit that includes storage. Data may be accessed by the firm and shared with other parties. Poor security measures.

What recommendations would you give to someone considering this product?

New features and integrations are continually being added to Dropbox.

Pros

Performance Enhancing
Unique Features
Efficient Service
Effective Service

Karan S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

A decent, but dated, file sharing service

Likeliness to Recommend

6 /10

What differentiates Dropbox Business from other similar products?

The biggest thing Dropbox Business used to offer as a unique product was a native app (widget of sorts) that would allow for real-time synchronization of files between the remote server and local devices (and this worked across devices). While it was an industry innovation before, other file sharing services now provide the same functionality. The biggest current differentiator is the ability to integrate with A LOT of other widely used tools. Google Cloud, Microsoft Office (as a destination to save files), etc, have all proved to be useful integrations.

What is your favorite aspect of this product?

My favorite aspect is the real-time sync across multiple devices.

What do you dislike most about this product?

The user interface leaves a lot to be desired. File indexing is also lacking, which results in it being somewhat difficult to find files using search functionality. The group and user policies are also a little confusing - it's nothing that speaking to customer support can't help clear up, though. Authorization and access restrictions are seldom easy to implement from the beginning, and the same can be said for Dropbox Business.

What recommendations would you give to someone considering this product?

Be mindful that you have someone who will own and manage access control (ideally a centralized IT department) otherwise things can get messy. There are other options out there (such as Google Drive for Enterprise) which are better options, in my opinion.

Pros

Trustworthy
Fair
Altruistic
Enables Productivity

Cons

Commodity Features
Charges for Enhancements
Leverages Incumbent Status

Vasanthi R.

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Reliable file sharing solution.

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

Secure storage for large/heavy files. File accessing is easy. Affordable price.

What is your favorite aspect of this product?

Backup of files feature. Unlimited storage for any file size. Security is impressive. Real time synchronization. Ability to share files with external users by link.

What do you dislike most about this product?

Previewing of files is so difficult.

What recommendations would you give to someone considering this product?

Dropbox Business is an excellent File storage and sharing product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dropbox Business

What is Dropbox Business?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Dropbox Business Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dropbox Business?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Access Control and Rights Management Ability to discretely control who can access the file.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Audit Trail View all previous activity including any recent edits and user access.

Mobility Support Software is optimized for mobile usage.

Large File Optimization Contains optimizations for transfers of large files.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Dropbox Business Reviews

Khandakar R.

"Premier Cloud Storage Service"

Likeliness to Recommend

Pros

Karan S.

A decent, but dated, file sharing service

Likeliness to Recommend

Pros

Cons

Vasanthi R.

Reliable file sharing solution.

Likeliness to Recommend

Pros

Most Popular Dropbox Business Comparisons

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ShareFile

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Zoho WorkDrive

1
Since last award

1
Since last award

Feature Ratings

Team Collaboration

Access Control and Rights Management

Real-Time Synchronization

Drag and Drop User Interface

Enterprise Grade Security Controls

Audit Trail

Mobility Support

Large File Optimization

Electronic Signatures

3rd-Party Integrations

Data Loss Prevention

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Vendor Support