Dropbox Business Logo Award Winner Product Badge
Dropbox Business Logo Award Winner Product Badge
Dropbox

Dropbox Business

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dropbox Business
9.0 /10

What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details


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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
92%
Conflict Resolution:
94%
Strategy & Innovation:
93%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

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2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 86

Access Control and Rights Management

87

Team Collaboration

86

Real-Time Synchronization

86

Enterprise Grade Security Controls

86

Drag and Drop User Interface

85

Data Loss Prevention

85

Large File Optimization

85

Mobility Support

85

Electronic Signatures

84

Audit Trail

84

3rd-Party Integrations

84

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Quality of Features

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Availability and Quality of Training

84

Ease of IT Administration

84

Breadth of Features

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

82

Dropbox Business Reviews

Jacob P.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic products

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

Robust data recovery options and secure backup features providing peace mind marking

What recommendations would you give to someone considering this product?

Dropbox is user-friendly and approachable and seamless integration capabilities making it a most popular choice for businesses

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lewis K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Making Marketing Less Messy, One File at a Time.

Likeliness to Recommend

9 /10

What differentiates Dropbox Business from other similar products?

In a busy marketing department, where files fly back and forth daily, Dropbox Business has become our go-to solution for keeping everything organized and accessible. It's more than just a cloud storage tool—it’s the backbone of how we share, store, and collaborate. Whether we’re managing campaign assets or working with external partners, it’s been reliable and easy to use, even when juggling tight deadlines.

What is your favorite aspect of this product?

I really appreciate the Smart Sync functionality. Being able to see everything in one place without taking up space on my computer has saved me so much time—not to mention avoided a few storage headaches. The version history is another lifesaver. We’ve recovered overwritten files more times than I care to admit, and it’s a relief knowing there’s always a backup if something goes wrong.

What do you dislike most about this product?

I'd like to see the folder organization options

What recommendations would you give to someone considering this product?

I’d absolutely recommend it to colleagues, especially those working in creative or collaborative roles. It’s dependable, user-friendly, and packed with features that simplify how we work as a team. If you’re looking for a way to keep everything in one place and running smoothly, Dropbox Business is worth the investment.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Luis A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Integration with traditional business tools

Likeliness to Recommend

8 /10

What differentiates Dropbox Business from other similar products?

The main features that set Dropbox Business apart from other Dropbox plans are the refined version control, where files and folders can be reverted to earlier revisions with ease. With Smart Sync, there is an opportunity to save local space that is most often used by storing files in the cloud and having access at a moments notice. It turns out that the ability to set details about the sharing of files on this platform allows administrators to set specific roles and access levels for different workers or other parties.

What is your favorite aspect of this product?

The dependability aspect of the platform guarantees that updated files are always accessible to members of a team due to proper synchronization. It is also present in the administrative console, where the user gets detailed audit trails or records of activity in a program to help control team interaction and confirm their compliance with the guidelines of security.

What do you dislike most about this product?

It could be optimized for the search functionality instead of just using the file name search and for contents within the file. File preview is one of the issues experienced in the mobile app; bigger files have to be downloaded first in order to be previewed. The folder sharing interface may be further refined, as this is sometimes confusing and several steps can be necessary to change sharing permissions of subfolders.

What recommendations would you give to someone considering this product?

The complexity of the integration projects immediately escalates to call for close working and, more often, involves sharing of files. When collaboration is taking place with the members of the remotely located team and outside vendors, Dropbox Business is an essential element in my working routine. Version control handled in the platform has saved many possible conflicts regarding documentation, and the highly developed security has reassured our clients in sharing sensitive project documents.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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